Operations Manager

2 weeks ago

Toronto, Canada Cushman & Wakefield Full time

Job Title

Operations Manager

Job Description Summary

Reporting to the Associate Director Property Management the Operations Manager is a senior building operations position and is responsible for overseeing and providing administrative, operational, and technical service and support to the operations department of a 1.M sq. ft. mixed use office/retail commercial real estate portfolio. Working with the management team and other departments, the primary task of the Operations Manager is to oversee the overall site operations, repair, and maintenance inclusive of; building engineering, all vertical transportation, building maintenance, janitorial and refuse removal programs, utilities and energy management, and sustainability programs and initiatives. The Operations Manager will ensure that all primary tasks are being managed and maintained in accordance with all applicable legislative and company directed occupational health & safety requirements, and to the highest level of operational, environmental, and energy efficiency.

**Job Description**:
The Primary Responsibilities of the Operations Manager include:

- Oversee the Engineering Department, Maintenance Department, Facility Manager, and Tenant Services Administrator, and assist with management of staff requirements, building repairs and maintenance, and implementation of cost controls and sustainability energy efficiency initiatives.
- Improve the operational systems, processes and policies in support of the organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning;
- Oversees the preparation and implementation of the fiscal operating budget for all buildings in the portfolio, with an emphasis on cost controls and value;
- Oversees the preparation, planning and execution of the sites capital expenditures budget;
- Manage the maintenance of all elevating devices located within the portfolio and ensure all vertical transportation is being maintained as per design specifications, proper maintenance records are maintained and service contracts are in place.
- Responsible for the completion and update of all corporate programs including Energy Star Portfolio Manager, Building Web, Green Check/Risk Check, EnerNOC.
- Oversees the Environmental Management Program for the site which includes the following criteria: Pre-Construction Hazardous Material Assessments (HMA), Asbestos Management Plan (ACM), Aboveground or Underground Storage Tanks (AST/UST), Indoor Air Quality Assessments (IAQ), Mould Awareness, Ozone Depleting Substances Reporting (ODS), Annual Waste Reporting and Annual Potable Water Testing. Documents to be updated using TAGS Data system;
Technical Qualifications - Operations Manager shall have the following technical qualifications or industry equivalency:
A minimum of Ten (10) years direct work experience in a senior position in commercial high rise building and or mixed use facility operations;
A minimum 4th Class Power Engineering Certificate or equivalency;
FMA or RPA certification or equivalency;
Proven project management experience;
Fully competent in all related Health & Safety Legislation;)

Capable of reading blueprints and construction drawings, shop drawings and maintenance manuals;
Fully competent in preparing and executing contract administration

Proven experience with preparation and management of operational budgets;)

Advanced level skills in Microsoft Office, Outlook and Excel.)

LEED GA or AP certification.

Demonstrated leadership and vision in managing staff groups and major projects or initiatives

Excellent people manager, open to direction and +collaborative work style and commitment to get the job done

Proven ability to delegate responsibilities effectively

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