Manager, IT Operations

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We are seeking a Manager, IT Operations to join our team.

Overseeing an integrated framework of infrastructure services, the Infrastructure and Operations team is responsible for the design, build and operate aspects of Network, Datacenter, Security solutions and services. Assisting the Director, Enterprise Solutions in the preparation and governance of infrastructure, lifecycle and operational standards and portfolio. Supporting the infrastructure team in all areas of infrastructure and operations. A subject matter expert in Infrastructure design and operations including data center, network, security and EUC. A liaison with core IT functional teams and a catalyst for information and communication transparency.

The Manager, IT Operations possesses proven expertise in systems and security technologies and concepts. The role requires proficiency in data center, network and security management and service delivery including, capacity, problem, incident, security and change management. As a subject matter expert in multiple domains, the candidate will participate or lead in projects, operations and service delivery activities. Those who aspire to work within an infrastructure and operations team, admire this role. Candidate must be willing to share information and teach aspiring staff. At this level, it is expected that the candidate has chosen this area as their career focus and have committed to professional development and achievement. Progression of responsibility and professional development can lead to opportunities in management, advanced network, datacenter and/or security.

Keys Responsibilities:

Infrastructure Support and Maintenance
Supporting the Director, Enterprise Solutions in the planning and coordination of the infrastructure portfolio life cycle. The infrastructure portfolio life cycle entails the planning, prioritization, development, maintenance (including break-fix), refreshes, and end-of-life decommissioning of the infrastructure portfolio, which includes data centres, servers, end-user computing devices, storage, telecommunication/networking and security;
Developing, facilitating and maintaining key operation standards, infrastructure technology standards, and infrastructure roadmaps, build and run documentation and knowledge transfer;
Supporting the Director, Enterprise Solutions and team to ensure infrastructures are designed/configured to meet business requirements; tested in accordance with the testing methodology; performed in accordance with operating requirements; deployed to meet service/operating requirements; maintained & operated in compliance to IT policies and procedures (including security policy).

Risk Assessment And Quality Assurance
Providing advice and recommendations to the Director of Infrastructure on emerging infrastructure technologies and opportunities to improve performance/capacity of infrastructure and operations. Management of risk profiles pertaining to infrastructure technologies and operations; and providing recommendations to mitigate risks;
Assisting the Director, Enterprise Solutions to ensure timely delivery of work programs and conduct quality assurance/reviews of work program deliverables of the Infrastructure team & vendors.

Service
Supporting the Director, Enterprise Solutions and team to ensure day-to-day operation of IT services and their underlying applications and infrastructure. This includes server operations, monitoring, troubleshooting, user account management, security & access controls, messaging, file & print operations, database administration, storage operation, backup & recovery, data centre operations, etc.;
Providing expert advice and engaging in the resolution of complex infrastructure and operational issues in collaboration with stakeholders in IT, business practice groups, and vendors;
Ensuring the Infrastructure team adheres to standard IT and ITIL (Information Technology Infrastructure Library) practices, which include incident management, problem management, release management, change management, availability management, capacity management, etc.

Special Projects
Other duties as required. (This establishes the premise that the job’s essential duties are not all-inclusive, and other functions may be added dependent on the situation)

What you'll bring:

University degree or equivalent in Information Technology;
Minimum of five years of information technology experience, three years of which in a senior or lead infrastructure and/or operations role;
Possess a broad range of infrastructure and operation knowledge (server operations, monitoring, troubleshooting, user account management, security & access controls, messaging, file & print operations, database administration, storage operation, backup & recovery, data centre operations, etc.) and systems development life cycle experience in multiple technological platforms;
Experience and ability in exercising a lead role in the conceptualization, design, and implementation of infrastructure technology initiatives;
Possess practical ITIL experience; certification, an asset;
PMP certification, an asset;
Experience and ability in exercising a senior role in the analysis of business requirements, process and policy development/enforcement with a vision and strategy for continual improvement;
Directory Services (e.g. Microsoft AD, GPO, LDAP);
Cisco Intra/Internetworking;
Network Services (e.g. QoS, 802.1x, DNS, DHCP, SNMP, SMTP);
Network Security (e.g. Dell, Cisco ASA, ACS, SSL VPN, 2FA);
Network and Enterprise Storage;
Communications Network (e.g. VoIP, Jabber, Conferencing);
Wireless Infrastructure;
Virtualization;
RDBMS (e.g. MS SQL Server);
Internet Security Services (Web Gateway and Application layer firewalls);
Messaging Services (MS Exchange 2010/2013, Archiving, Gateway Security);
WAN Optimization;
Anti-malware Solutions (Client and server);
Backup and Replication.

What we offer:

We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits, and perks are competitive within the market as well as a work-life balance. We offer:
A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days;
A Diverse and Inclusive Workplace;
Flexible working options;
Maternity Leave Top-up;
A Firm matching Group Retirement Savings plan;
An individual TFSA with low fund management fees and competitive investment options;
Employee Assistance Program to support you and your family;
A wellness spending account to foster employee well-being;
Professional Development opportunities;
Employee appreciation events;
Charitable giving programs.

Who we are:

Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country. Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

Miller Thomson LLP is an equal-opportunity employer and is committed to equity, diversity, inclusion, and accessibility.

While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually, and only those selected for an interview will be contacted. No phone calls or agencies, please.

Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent department of the nature of the accommodation that you may require, to ensure your equal participation.

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