Operations Manager

1 month ago

Toronto, Canada Clear Solid Full time

**About Us**:
Clear Solid Agency Inc. is a thriving advertising agency dedicated to empowering businesses through strategic and data-driven campaigns. We're seeking a detail-oriented and organized Operations Manager to spearhead our onboarding process and leverage Notion to streamline internal operations. You'll play a pivotal role in ensuring a smooth and efficient client experience from day one, while fostering a collaborative and organized work environment.

**Responsibilities**:

- Onboarding Expertise:

- Design and implement a comprehensive onboarding process for new clients, encompassing initial contact, information gathering, contract finalization, and account setup.
- Develop clear and concise onboarding materials, including checklists, templates, and training resources, utilizing Notion for easy access and updates.
- Manage client expectations throughout the onboarding journey, providing timely communication and addressing any questions or concerns.
- Notion Mastery:

- Champion the agency's Notion system, ensuring its effective utilization for onboarding workflows, project management, client communication, and knowledge sharing.
- Create and maintain standardized templates, databases, and workflows within Notion to optimize efficiency and consistency across all operations.
- Conduct regular system audits and implement improvements based on team feedback and evolving needs.
- Train and support team members on effectively using Notion for their respective roles.
- Operational Excellence:

- Oversee the smooth flow of internal operations, identifying and streamlining processes to enhance efficiency and productivity.
- Manage and prioritize agency tasks, ensuring timely completion and adherence to deadlines.
- Implement project management tools and methodologies to maintain clear visibility and control over ongoing projects.
- Foster a culture of collaboration and communication within the team, facilitating seamless information sharing and problem-solving.

**Qualifications**:

- 3+ years of experience in operations management, preferably within a marketing or agency environment.
- Proven track record of successfully onboarding new clients and ensuring a positive experience.
- In-depth knowledge and experience using Notion for project management, task tracking, and knowledge base creation.
- Strong understanding of Facebook advertising workflows and best practices (a plus).
- Excellent organizational skills, attention to detail, and ability to prioritize effectively.
- Exceptional communication, interpersonal, and collaboration skills.
- Proficient in project management tools and methodologies.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Be part of a growing and innovative team.
- Contribute to the agency's success and growth.

**To Apply**:
Please submit your resume and cover letter highlighting your relevant experience and passion for streamlining operations through efficient onboarding and Notion expertise.

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Operations management: 3 years (preferred)

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