Operations Manager

3 weeks ago

Toronto, Canada Hines Full time

Overview:
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

**Responsibilities**:
As an Operations Manager with Hines, you will plan, coordinate and manage all mechanical operations, maintenance, energy management, utilities and employee development programs to Hines quality standards and property operating objectives. Lead and manage the Operations staff. Responsibilities include, but are not limited to:

- Be a methodical, organized and disciplined leader who directs and leads building operations and maintenance
- Lead team staff planning and hiring initiatives with responsibility for developing, coordinating and supervising Operations team roles, tasks and responsibilities to ensure efficient delivery of services and compliance to Hines standards
- Direct and maintain an effective operation and general maintenance program with accurate, up-to-date records including, but not limited to: HVAC, MEP, Water Treatment, etc.
- Train Operations staff, including but not limited to building systems, equipment functions and purpose, operation and maintenance procedures and Hines Standards
- Maintain current and historical preventive maintenance and repair records on all systems and MEP equipment
- Ensure property licensing compliance with all city, provincial and federal safety and environmental laws, codes, standards and regulations
- Establish and implement prompt and courteous response to tenant requests in alignment with Hines Standards
- Maintain ethical, professional, and courteous relationships with contractors, service providers, tenants and stakeholders
- Establish and maintain a team collaborative and cooperative working environment
- Execute and maintain all emergency procedures established by Hines and the assigned property including:

- Emergency plan, procedures, training and evacuation drills
- Assist emergency authorities and response teams in capacity of fire life safety director
- Control Operations activities and building mechanical systems
- Monitor and approve Operations schedules
- Actively participate in required training activities and seminars
- Establish inventory control programs and critical parts inventory levels and reporting
- Provide Operations staff with required equipment, tools, and training to perform job responsibilities
- Adhere to all Hines and property policies and procedures and perform all duties in a safe manner; ensure compliance with city, provincial and federal safety and environmental laws, codes, standards and regulations.
- Develop long-term strategic plans and forecasting for the property including appropriate contract service management
- Lead, mentor and train Operations staff reinforcing performance and accountability expectations and requirements
- Provide staff leadership, counseling, training and scheduling
- In cooperation with the Property Manager prepare annual operational budget plan; manage approved budget including variance analysis and reporting
- Develop departmental and individual goals and objectives for the team and property

Qualifications:
Minimum Requirements include:
Bachelor’s degree or related technical experience- Two or more years of experience in an Operations leadership position- Budget preparation and administration experience required- Experience with building technology, Apps, CMMS, automation and energy management systems- Sustainability programs and certifications including Energy Star, LEED, WELL, Wired- New building start-up and commissioning experience- Real estate industry and property management experience- Ability to efficiently manage and coordinate multiple tasks and project assignments
- Contract service procurement and administration
- Strategic supervisory and decision-making skills- Ability to utilize all types of testing equipment, analog digital multi-meters, pressure and temperature indicating and recording devices, air flow measuring devices, and leak detection devices- Read and understand a variety of instructions, including equipment instruction manuals, furnished in written, oral, or schedule form- Communicate effectively both verbally and in writing.- Maintain calm demeanor in emergency situations- When applicable*, obtain required city and/or government licenses or permits (i.e., Boiler Operating Permit, Provincial Maintenance Electrician’s License, EPA CFC Universal Certification Technician certificate, etc.)- If, upon hire or promotion to this position, an individual does not have the required permits or licenses,

the individual will obtain those permits or licenses within six months of the hire/promotion, or six months from the date eligible for the license or permit.- Strong financial analysis skills, interpreting, composing variances and controlling budgets- Strong problem-solving skills

Closing:

- We are an equal opportunity employer and su

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