Subject Matter Expert

3 days ago

Winnipeg, Canada 24-7 Intouch Full time

**About 24-7 Intouch**

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**About the Job**

**As Subject Matter Expert (French/English Bilingual), You Will**
- Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes
- Be advocates and role models for our CSRs
- Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs
- Perform other duties as assigned

**Requirements**:
**As Subject Matter Expert (French/English Bilingual), You Have**
- High school diploma or equivalent (required)
- 2+ years experience in the call center and/or customer service industry
- Must be fluent in French and English, written and oral
- Experience in coaching and mentoring
- Knowledge of call center systems, ACD/IVR and performance statistics
- Ability to work a variety of shifts, including days, evenings, and holidays
- Superior communication skills: Listening, verbal and written
- Skills in MS Office programs (Word, Excel and PowerPoint)
- Ability to type 30 WPM with accuracy
- Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
- Ability to build rapport with clients and interact with team members at various position levels
- Engaging and successful communicator, speaker, and facilitator
- Ability to develop employees through positive motivation
- Strong analytical, problem solving and decision-making skills
- Comfort with technology and frequent technological change
- Adaptable to change and innovation
- Act as a role model and exemplify behaviors in line with our cultural values
- Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
- 24-7 Intouch provides Equal Employment Opportunities in accordance with all provincial and federal laws. 24-7 Intouch is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics._
- Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws._

**Benefits**

**Benefits of Working as a Subject Matter Expert (French/English Bilingual)**
- Competitive pay rate from $23/hr CAD (dependent on experience, certifications, and portfolio)
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
- Please note that any such advancement or growth opportunity within the company does not constitute the filling of a vacancy or open position and instead constitutes an opportunity to advance into a more senior role based on time in service and exceeding company expectations._

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