Bilingual French/english Customer Service Agent

2 months ago


Winnipeg, Canada AnswerNet Full time

**REMOTE Bilingual French/English Customer Service Agent**
**Job Type: Full Time - Work from Home**

**Hours: 11 pm-7 am Mon-SUN**
**Salary: $19.47 Hourly**
**Benefits: Available after 60 days for full-time employees**

About AnswerNet
process over 125 million interactions per year.

Summary of Position:
We are looking for remote customer-oriented service representatives who provide high
- level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

- Manage large amounts of inbound calls and make consistent outbound calls.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

- Proven customer support experience or experience as a client service

representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal

communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, positive attitude, professional

conduct and high-level customer service skills
- Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
- Flexibility with scheduling and work hours
- Other requirements which may vary as determined by management.
- Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry
- At least one year of previous high-volume call center experience
- Experience working with an automatic dialer
- MUST BE COMPUTER LITERATE
- Pleasant phone demeanor
- Experience in BOTH inbound and outbound environments
- Must be able to speak, read, and write in English and French.

**WAH Requirements**:

- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,

and tablets are not compatible)
- Hard-wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- A quiet dedicated place to work free from distractions including pets and

children.

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

**Motivations**: Preferred
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals



  • Winnipeg, Canada AnswerNet Full time

    **Bilingual French/English Customer Service Representative - ON-SITE** **Job Type: Full Time ON SITE Winnipeg** **Hours: Vary from 7:30 am-4:00 pm** **Salary: $17.50-$19.00 CAD** **Benefits: Available after 60 days for full-time employees** About AnswerNet Job Summary: Join our team and together we can help people help others! Our talented team...


  • Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. **Location**: Onsite at Cabela's...


  • Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. **Location**:Onsite at Cabela's...


  • Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. **Location**:Onsite at Cabela's...


  • Winnipeg, Canada GardaWorld Full time

    **What's in it for you ?** - Shifts: Four week rotation with Full-Time hours - Pay Rate: $18.70/hr - Career Pathing Opportunities - Diverse work assignments - Complete security uniform **Your mission at GardaWorld**: As a member of the GardaWorld security family, your primary role is to ensure the safety and security of client holdings, tenants and visitors...


  • Winnipeg, Canada IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • Winnipeg, Canada GardaWorld Full time

    As a member of the GardaWorld security family, your primary role is to ensure the safety and security of client holdings, tenants and visitors to the assignment area in a professional and courteous manner. You will enjoy regular and diverse interactions, while also being expected to maintain the highest degree of professionalism and customer service when...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** **About the Job** **As Recruiter (French/English Bilingual), You Will** - Meet daily with Recruiting Manager to determine daily hiring needs - Interact with applicants via phone, video, and/or in person - Process and track applicants in an Applicant Tracking System - Recommend ways of improving recruiting process - Participate in job...


  • Winnipeg, Canada GardaWorld Full time

    Are you ready to suit up ? As a member of the GardaWorld security family, your primary role is to ensure the safety and security of client holdings, tenants and visitors to the assignment area in a professional and courteous manner. You will enjoy regular and diverse interactions, while also being expected to maintain the highest degree of professionalism...


  • Winnipeg, Canada GardaWorld Full time

    **Are you ready to Suit up ?**: As a member of the GardaWorld security family, your primary role is to ensure the safety and security of client holdings, tenants and visitors to the assignment area in a professional and courteous manner. You will enjoy regular and diverse interactions, while also being expected to maintain the highest degree of...


  • Winnipeg, Canada GardaWorld Full time

    Are you ready to suit up ?As a member of the GardaWorld security family, your primary role is to ensure the safety and security of client holdings, tenants and visitors to the assignment area in a professional and courteous manner. You will enjoy regular and diverse interactions, while also being expected to maintain the highest degree of professionalism...


  • Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...


  • Winnipeg, Canada Arctic Glacier Full time

    Bilingual Collections Associate (Agent) Reporting to the Manager of Credit and Collections, this position is responsible for the reconciliation of accounts receivable customer accounts and making customer courtesy calls. Responsibilities include payment reconciliation, credit analysis, collection, and follow-up of customer...


  • Winnipeg, Canada Arctic Glacier Full time

    Bilingual Collections Associate (Agent) Reporting to the Manager of Credit and Collections, this position is responsible for the reconciliation of accounts receivable customer accounts and making customer courtesy calls. Responsibilities include payment reconciliation, credit analysis, collection, and follow-up of customer accounts. $38,000 CAD...


  • Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...


  • Winnipeg, Canada AnswerNet WAH Full time

    French Bilingual - Customer Experience Agent **Join our team and together we can help people help others!** Our talented team represents various Non-Profit organizations and work hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone...


  • Winnipeg, Canada AnswerNet WAH Full time

    French Bilingual - Customer Experience Agent **Join our team and together we can help people help others!** Our talented team represents various Non-Profit organizations and work hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...


  • Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...