Bilingual Customer Service Agent
4 months ago
**Bilingual French/English Customer Service Representative - ON-SITE**
**Job Type: Full Time ON SITE Winnipeg**
**Hours: Vary from 7:30 am-4:00 pm**
**Salary: $19.50 CAD**
**Benefits: Available after 60 days for full-time employees**
About AnswerNet
Job Summary:
Join our team and together we can help people help others Our talented team represents various Non-Profit organizations and works hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone can find a warm place to go, or feeding the hungry; making a difference is at the heart of everything we do. The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor’s and client’s expectations as well as achieving profitable results for AnswerNet clients through multichannel services. In addition, this role will focus on acquiring new donors and retaining the existing ones with the goal of raising funds for our clients. If you are friendly, motivated, and have the passion to make a difference, this is the job for you
**Job Duties / Responsibilities / Essential Functions**:
**Must be able to read, write, and speak French & English clearly, without hesitation or pauses.**
- Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.
- Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free-flowing conversation to ensure an excellent donor experience
- Maintains a working knowledge of client products, services, and promotions
- Ensures compliance with all client and company policies and procedures and written standards of performance
- Demonstrates a strong desire to meet goals and raise funds for long-term organizational sustainability
- Reports on donor trends, and itemizes activity drivers, complaints, and accomplishments as requested
- Educating the customer on ways they can support their cause
**Required Knowledge /Skills / Abilities / Qualifications**:
- Education equivalent to a High School diploma/GED or the equivalent in related work experience.
- Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.
- 1 year of customer service experience
- Demonstrates excellent customer service skills and the ability to remain calm in stressful situations
- Excellent computer and administrative skills (Type 35 WPM )
- Demonstrates effective verbal and written communication skills
- Demonstrates the ability to establish a great working relationship both internally and externally in a team environment
- Demonstrates the ability to maintain complete confidentiality of all information gained while performing this role
**WAH Requirements**:
**PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)**
**Hard-wired high-speed internet connection (ethernet cable)**
**USB-connected Headset**
**Webcam**
**A quiet dedicated place to work free from distractions including pets and children.**
**Job Types**: Full-time, Permanent
Pay: $19.50 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- call center: 1 year (preferred)
- customer service: 1 year (preferred)
**Language**:
- French and English (preferred)
Work Location: In person
-
Customer Service Tax Agent
3 weeks ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring **Inbound **French** **Bilingual Customer Service Tax Agent!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands from the comfort and safety of your own home? We also want...
-
Customer Service Tax Agent
4 weeks ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring **Inbound French Bilingual Customer Service Tax Agent!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands from the comfort and safety of your own home? We also want people...
-
Bilingual French/english Customer Service Agent
6 months ago
Winnipeg, Canada AnswerNet Full time**REMOTE Bilingual French/English Customer Service Agent** **Job Type: Full Time - Work from Home** **Hours: 11 pm-7 am Mon-SUN** **Salary: $19.47 Hourly** **Benefits: Available after 60 days for full-time employees** About AnswerNet process over 125 million interactions per year. Summary of Position: We are looking for remote customer-oriented service...
-
Customer Service Agent
6 months ago
Winnipeg, Canada The Dufresne Group Full timeLooking for experienced Customer Service professionals to join our growing team! Do you enjoy taking care of people and being part of a team? Do you thrive in collaborating with diverse teams and resolving a variety of concerns (including delivery, warranty and extended warranty)? Can you take ownership and manage cases from beginning to resolution? The...
-
Customer Service Agent
6 months ago
Winnipeg, Canada Les Câbles Ben-Mor Full timeThe phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to customer...
-
Customer Service Tax Agent
3 weeks ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring Customer Service Tax Agents! Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? We also want people with drive and ambition - people who want a career, not just a job....
-
Customer Service Agent
6 months ago
Winnipeg, Canada Ben-Mor Full timeThe phone is your best friend? People always say they can hear you smile on the phone? Helping and being usefull is in your DNA? Our Winnipeg office is looking for a Customer Service Agent! The Customer Service Agent answers the entering phone calls from customers, manages customer requests throughout the sales process. They identify and respond to...
-
Customer Service Tax Agent
4 weeks ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** **About the Job** We are currently hiring Customer Service Tax Agents! Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? We also want people with drive and ambition - people who want a career, not just a job....
-
Bilingual Customer Service Associate
6 months ago
Winnipeg, Canada AnswerNet Full timeFrench Bilingual - Customer Experience Agent **Join our team and together we can help people help others!** Our talented team represents various Non-Profit organizations and work hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone...
-
Customer Service Agent
3 weeks ago
Winnipeg, Canada Calm Air Full time**Position Title**: Customer Service Agent **Location**: Winnipeg, MB **Status**: Full Time Term **Start Date**: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily...
-
Customer Service Agent
1 week ago
Winnipeg, Canada Calm Air Full time**Position Title**: Customer Service Agent **Location**: Winnipeg, MB **Status**: Full Time **Start Date**: Immediately Who We Are! Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled...
-
Customer Service Agent
8 months ago
Winnipeg, Canada Bouygues Energies and Services Canada Limited Full timeThis is a unionized role with the Public Alliance Service of Canada (PSAC) and all wages and benefits are determined as per the Collective Bargaining Agreement. Reporting to the Lead Agent, the Pass Office Agent will be responsible for the following duties and responsibilities: - Prepare, issue, validate and amend the Restricted Area Identification Card...
-
Customer Service Representative
4 months ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...
-
Customer Service Representative
6 months ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...
-
Customer Service Representative
3 months ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...
-
Customer Service Representative
6 months ago
Winnipeg, Canada IntouchCX Full time**About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...
-
Bilingual Collections Associate
6 months ago
Winnipeg, Canada Arctic Glacier Full timeBilingual Collections Associate (Agent) Reporting to the Manager of Credit and Collections, this position is responsible for the reconciliation of accounts receivable customer accounts and making customer courtesy calls. Responsibilities include payment reconciliation, credit analysis, collection, and follow-up of customer accounts. $38,000 CAD...
-
Bilingual Collections Associate
6 months ago
Winnipeg, Canada Arctic Glacier Full timeBilingual Collections Associate (Agent) Reporting to the Manager of Credit and Collections, this position is responsible for the reconciliation of accounts receivable customer accounts and making customer courtesy calls. Responsibilities include payment reconciliation, credit analysis, collection, and follow-up of customer...
-
In Office Bilingual Customer Service Associate
6 months ago
Winnipeg, Canada AnswerNet Full time**Job Type**: Full Time **Hours**: Mon-Fri 7:30am to 4:00pm **Salary**: $16.00 -$18.00 **Benefits**: Available after 90 days for full time employees French Bilingual - Customer Experience Agent **Join our team and together we can help people help others!** Our talented team represents various Non-Profit organizations and work hard to make a difference...
-
Customer Service Representative
2 months ago
Winnipeg, Canada eCom Customer Care Full time**We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...