Customer Service Rep
Found in: Talent CA 2 C2 - 1 week ago
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.
Primary Responsibilities:
• Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
• Takes opportunities for add-on sales to customer.
• Assists in the resolution of customer complaints, returns and exchanges.
• Responds to and directs where necessary, customer inquiries related to copy and technology services.
• Answers telephones and qualifies and directs customers as required.
• Responsible to take and make copy orders accurately.
• Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
• Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
• Accepts proper forms of prescribed tender.
• Properly secures company funds and physical inventory at all cash stations.
• Ensures accuracy of customer orders by spot checking throughout processing.
• Completes and balances all daily cash register paperwork and obtains verification.
• Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
• Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
• Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
• Accountable for signing in/out and logging in/out of own till when required.
• Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
• Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
• Identifies and communicates suggestions for improvements in all areas of business.
• Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
• Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
• As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.
• Ability to resolve customer concerns in a diplomatic manner.
• Ability to engage customers in a friendly and professional manner.
• Capacity to communicate with customers effectively using a variety of mediums.
• Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
• Ability to work effectively with ongoing distractions is necessary.
• Can engage appropriately and work as part of a team.
• Capacity to work independently and seek out assistance as required.
Preferred:
Experience:
• Three months to one year of previously related experience is preferred.
Education:
• Working towards or successful completion of high school is preferred.
Additional Information:
• Conditions of the work environment are such that minor stress or physical discomfort may occur.
• You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
• You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.
Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
-
Customer Service Rep
2 hours ago
London, Canada Staples Canada Full time: 1253859 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...
-
London Professional Lending
1 day ago
London, Canada TD Bank Full time**London Professional Lending & Advice Rep.(Hybrid)**: - 417506BR **Job Category - Primary** - Call Center **Work Location** - City Centre Tower B - 380 Wellington Street **Employment Type** - Regular **City** - London **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.50 **Workplace Model** - Hybrid **Hours/Availability...
-
Territory Sales Representative
7 days ago
London, Canada Shaw Communications Full timeA little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...
-
Customer Service Specialist
3 hours ago
London, Canada Grand River Natural Stone Full timeWe are growing! LOOKING FOR CAREER MINDED INDIVIDUALS Long term, steady employment for someone looking to settle with a great company and learn about a new lucrative and growing industry. We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available....
-
Customer Service Specialist
1 day ago
London, Canada Canada Life Assurance Company Full time**Job Description**: Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the...
-
Customer Service Assistant
2 hours ago
London, Canada Canada Life Assurance Company Full time**Job Description**: Reporting to the Assistant Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP, and Investment Only. You will work closely with Group Retirement Services Customer Service Specialists to assist them in their day-to-day caseload administration. You must become...
-
Customer Service Specialist
Found in: Talent CA C2 - 1 week ago
London, Canada Canada Life Full timeJob Description Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the...
-
cashier, customer service
Found in: Talent CA 2 C2 - 1 week ago
London, Canada Treats Talbot centre Full timeEducation: Secondary (high) school graduation certificateExperience: Will train or equivalent experienceWork settingRestaurantCafeteriaTasksOperate cash registerProcess money, cheques and credit/debit card paymentsReceive payment for goods or servicesSuggestive sellingStock shelves and clean counter areaGreet customersAccept reservations or take-out...
-
cashier, customer service
Found in: Talent CA 2 C2 - 7 days ago
London, Canada Treats Talbot centre Full timeEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork settingRestaurantCafeteriaTasksOperate cash registerProcess money, cheques and credit/debit card paymentsReceive payment for goods or servicesSuggestive sellingStock shelves and clean counter areaGreet customersAccept reservations or take-out...
-
Customer Service/inside Sales
1 week ago
London, Canada Grand River Natural Stone Full timeWe are growing! We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers...
-
Inside Sales/customer Service
2 days ago
London, Canada Grand River Natural Stone Full timeWe are growing! LOOKING FOR CAREER MINDED INDIVIDUALS Long term, steady employment for someone looking to settle with a great company and learn about a new lucrative and growing industry. We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available....
-
Customer Service Adviser
2 days ago
London, Canada Northwest London Veterinary Clinic Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Answer written and oral inquiries - Answer inquiries and provide information to customers - Arrange for billing for services - Arrange for refunds and credits - Explain the type and cost of services offered - Issue receipts and other forms - Maintain...
-
customer service adviser
Found in: Talent CA 2 C2 - 2 weeks ago
London, Canada Northwest London Veterinary Clinic Full timeEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain the type and cost of services offeredIssue receipts and other formsMaintain records and...
-
customer service adviser
Found in: Talent CA 2 C2 - 7 days ago
London, Canada Northwest London Veterinary Clinic Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksAnswer written and oral inquiriesAnswer inquiries and provide information to customersArrange for billing for servicesArrange for refunds and creditsExplain the type and cost of services offeredIssue receipts and other formsMaintain records and statisticsOrder office supplies...
-
Clerk, Customer Service
2 hours ago
London, Canada CNIB Foundation Full time**Clerk, Customer Service**: **Temporary (CSJ)** **London, ON** CNIB invites you to build a career as unique as you! We are currently searching for a **Clerk, Customer Service**! Reporting to the Coach, SmartLife & Assistive Technology Programs, the Clerk, Customer Service provides general support to Smart Life and Assistive Technology Programs. **Your...
-
Printer Operator
1 day ago
London, Canada Mercury Blueprinting Inc Full time**Company description** Mercury Blueprinting was established in 1946, and remains a family owned and operated business in the heart of downtown London. We value the relationships we have formed with our clients, and the knowledge we have been an integral part of many projects in London and area. Our clientele ranges from walk-in to all levels of...
-
Customer Service Supervisor
2 hours ago
London, Canada Best Buy Full timeAs Canada's fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we...
-
Customer Service Assistant
1 day ago
London, Canada Trubicars Ltd. Full timeTrubicars Ltd is a leading developer of eLearning driver education courses. We design, develop and host eLearning courses to the other driving schools throughout Ontario. We are looking for a highly motivated office assistant with excellent interpersonal and communication skills and excellent proficiency in computer operations to join our team at TrubiCars,...
-
Administrative Assistant/customer Service
5 days ago
London, Canada SPIRITWEAR CANADA Full timeSpiritwear Canada produces custom screen printed and embroidered apparel for businesses, schools, colleges and Universities throughout Canada. We are a leader in our industry and take great pride in the quality of work we do. **Qualifications and Skills** - Organized with great attention to detail - Experience working in a professional office environment -...
-
Customer Service Assistant
1 day ago
London, Canada Trubicars Ltd. Full timeTrubicars Ltd is a leading developer of eLearning driver education courses. We design, develop and host eLearning courses to the other driving schools throughout Ontario. We are looking for a highly motivated office assistant with excellent interpersonal and communication skills and excellent proficiency in computer operations to join our team at TrubiCars,...