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Branch Sales Associate

4 months ago

Montreal, Canada CB Canada Full time

Primary Function:

Branch Sales Associates provide solutions and easily connect with branch walk-in customers. The Sales Associate objective is to capitalize on sales opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. Branch Sales Associates have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.

The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing

Principal Duties & Responsibilities:

  • Ownership of the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
  • Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets
  • Learn and easily navigate through various computer systems and applications for customer facing and warehouse activities
  • Agility to shift focus seamlessly from assisting customers to other various branch tasks including performing warehouse and showroom related tasks safely for pickup or shipping
  • Perform housekeeping duties as needed to ensure branch appearance meets Grainger standards



Preferred Education & Experience:

  • Highschool Diploma or equivalent preferred. 1-3 years of experience in related field preferred.
  • Flexibility to work any time within branch hours of operation
  • Own your personal development, accept feedback, and be proactive with your leader to support your growth
  • Ability to work in a position requiring;
  • Continuous standing and walking.
  • Ability to lift up to 25lbs unassisted on a regular basis
  • Ability to safely learn and operate powered industrial equipment
  • Successful and timely completion of initial and ongoing training as required
  • Other branch support duties as assigned according to business needs
  • English and French required as the role supports and interacts with team members from all Canadian provinces

Work Environment:

  • Branch Network
  • Ability to lift up to 25lbs unassisted on a regular basis
  • Ability to safely learn and operate powered industrial equipment

Grainger strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all of its team members. As part of Grainger hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. Grainger is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.