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Customer Experience Associate

2 months ago

Montreal, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and contributing to the Branch's targets.

Key Responsibilities
  • Proactively discover and understand customer needs, listening attentively to their requests.
  • Process day-to-day transactions efficiently and effectively.
  • Identify and fulfill simple sales opportunities, contributing to the Branch's targets.
  • Stay up-to-date with technology and share your knowledge with customers, introducing them to mobile banking applications and assisting them in managing their banking needs.
Requirements
  • Proven customer service skills, either through work or community involvement.
  • Ability to work in a professional, friendly, and efficient manner.
  • Flexibility to work a varied schedule.
  • Comfortable in simple sales situations.
  • Strong technical skills, with the ability to promote digital and self-service banking options to customers.
What We Offer
  • A rewarding career path with diverse opportunities for professional development.
  • Internal training to support your career growth and enhance your skills.
  • A competitive compensation and benefits package.
  • A collaborative team environment, surrounded by innovative thinkers.
  • Opportunities to make a difference in our communities, for you and our customers.