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Branch Ambassador

2 months ago

Montreal, Quebec, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers. Your primary focus will be to deliver a personalized experience, building strong relationships and exceeding customer expectations.

Key Responsibilities
  • Proactively identify and address customer needs, providing solutions that meet their financial goals.
  • Process transactions and manage customer accounts with accuracy and efficiency.
  • Nurture long-term relationships by consistently delivering high-quality service and support.
  • Contribute to branch targets by identifying and pursuing sales opportunities.
  • Stay up-to-date on banking products and services, promoting digital solutions to customers.
Requirements
  • Proven customer service skills, with a strong ability to build rapport and trust with customers.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Strong technical skills, with the ability to learn and adapt to new banking systems and technologies.
What We Offer
  • A competitive compensation and benefits package.
  • Opportunities for professional growth and development, with a focus on customer service and sales skills.
  • A collaborative and inclusive work environment, with a commitment to diversity and inclusion.
  • Recognition and rewards for high-performance, with opportunities for advancement and career progression.