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Customer Experience Associate

2 months ago

Montreal, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers and helping them achieve their financial goals.

Key Responsibilities
  • Build strong relationships with customers and deliver outstanding customer service
  • Proactively identify and meet customer needs, providing solutions and recommendations to enhance their banking experience
  • Process day-to-day transactions and contribute to the branch's targets by identifying and fulfilling sales opportunities
  • Stay up-to-date on banking products and services, and effectively communicate their benefits to customers
Requirements
  • Proven customer service skills and experience in a retail or banking environment
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and familiarity with banking software
What We Offer
  • A competitive compensation and benefits package
  • Opportunities for professional development and career growth
  • A dynamic and supportive work environment
  • Recognition and rewards for high performance
About Scotiabank

Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success. We value diversity and inclusion, and are committed to creating an inclusive and accessible environment for all employees.