user support technician

3 days ago

Richmond, Canada ECS Electrical Cable Supply Ltd. Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience: Education
  • Bachelor's degree
  • or equivalent experienceTasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsCertificates, licences, memberships, and courses 
  • Certified Computing Professional (CCP)
  • Information Systems Professional (ISP)Computer and technology knowledge
  • Android
  • Information Technology Infrastructure Library (ITIL)
  • MAC
  • Device drivers
  • Networking software
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Word processing software
  • Presentation software
  • HTML editing software
  • Salesforce
  • MS Office
  • SharePoint
  • Spreadsheet
  • Wireless networksArea of specialization
  • Project management
  • E-commerceSecurity and safety
  • Basic security clearance
  • Confidential security clearance
  • Criminal record checkTransportation/travel information
  • Valid driver's licenceWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Attention to detail
  • Combination of sitting, standing, walkingOwn tools/equipment
  • Computer
  • Internet access
  • Cellular phonePersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyScreening questions
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • What is your current level of study?Experience
  • 2 years to less than 3 yearsHealth benefits
  • Dental plan
  • Health care planFinancial benefits
  • Group insurance benefits
  • Registered Retirement Savings Plan (RRSP)Other benefits
  • Free parking available
  • Other benefits
  • Wellness program

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