Litigation Officer

7 days ago

Scarborough Village, Ontario, Canada Scotiabank Full time

Litigation Officer

Join a purpose-driven team committed to results in an inclusive and high-performing culture.

This role requires close partnership with internal and external business partners to ensure all activities related to the Mortgage Enforcement process are compliant with governing regulations, internal policies, and procedures.

Key responsibilities include:

  • Vendor Management
    • Provide clear verbal and written communication to third-party suppliers.
    • Understand the Bank's default and recovery process.
    • Make decisions on accepting payments plans, customer assistance tools, settlements, and property sales within assigned authority limits.
    • Manage and investigate inquiries, concerns, and complaints, providing accurate solutions within assigned timeframes and in adherence to Bank policy and procedure.
  • Operational Efficiencies & Effectiveness
    • Continuously improve and recommend process enhancements to Service Level Agreements and/or Standard Operating Procedures.
    • Verify accounting transactions to ensure accurate processing and posting as per Bank policies, procedures, service standards, and workflows.
    • Ensure completion deadlines for each process are adhered to as per Operating Procedure guidelines.
    • Advise management of any problems or situations observed and provide recommendations.
  • Compliance & Risk Management
    • Contribute to the efficiency of the business unit's operations and overall profitability of the Bank.
    • Assist with the resolution of issues raised through the Branch network, Office of the President, Office of the Ombudsman, Public & Corporate Affairs.
    • Review, audit, approve, and submit property listings, invoices, and repair estimate tasks within assigned authority limits.
    • Conduct post-audit review at file closure.
    • Review insurer claims and payments for accuracy and completeness.
    • Ensure that exception items and/or conditions are escalated to management, especially as it relates to unusual occurrences or fraudulent activity.
    • Ensure that law firms and property managers are effectively conducting the mortgage enforcement process within SOW.
    • Act as a liaison between external and internal partners.
    • Champion a customer-focused culture by working with law firms and the CARE team on assisting and retaining customers through redemptions and/or assistance tools.
    • Develop and maintain relationships with external partners and internal partners to support effective operations and performance reporting within the Mortgage Enforcement portfolio.
    • Actively pursue accurate and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, conduct risk, including but not limited to responsibilities under the Global Collection Policy, Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, and the Guidelines for Business Conduct.

Requirements:

  • Minimum of 3 years of experience in Collections, Litigation, or Bankruptcy.
  • Two-year college degree in Accounting, Finance, Business, Management, or Undergraduate Degree in Accounting is an asset.
  • Ability to deal effectively with Branch/Customer inquiries, concerns, or complaints and provide prompt and accurate resolution.
  • Demonstrated ability to delegate, motivate, and follow through on work/tasks assigned.
  • Strong understanding of Bank's collection culture and processes.
  • Branch experience is an asset.
  • Sound knowledge of all systems and applications that support accounting review.
  • SME knowledge of the Mortgage Enforcement process preferred.
  • Strong organizational skills and demonstrated effective time management.
  • Effective verbal and written communication skills.

About Scotiabank:

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.

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