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Litigation Officer

2 months ago

Scarborough Village, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Litigation Officer - Collections Specialist. This is a critical role that requires a strong understanding of the mortgage enforcement process and the ability to work effectively with internal and external partners.

Key Responsibilities
  • Vendor Management
    • Provide clear and effective communication to third-party suppliers, including law firms and property managers.
    • Ensure that all conducted activities related to the mortgage enforcement process are compliant with governing regulations, internal policies, and procedures.
  • Operational Efficiencies & Effectiveness
    • Continuously improve and recommend process enhancements to service level agreements and/or standard operating procedures.
    • Verify accounting transactions to ensure accurate processing and posting as per bank policies, procedures, service standards, and workflows.
    • Ensure completion deadlines for each process are adhered to as per operating procedure guidelines.
  • Compliance & Risk Management
    • Assist with the resolution of issues raised through the branch network, office of the president, office of the ombudsman, public & corporate affairs by conducting the appropriate investigation.
    • Review, audit, approve, and submit property listings, invoices, and repair estimate tasks within the assigned authority limits.
    • Conduct post-audit review at file closure.
    • Review insurer claims and payments for accuracy and completeness.
Requirements
  • Minimum of 3 years of experience in collections, litigation, or bankruptcy.
  • Two-year college degree in accounting, finance, business, management, or undergraduate degree in accounting is an asset.
  • Ability to deal effectively with branch/customer inquiries, concerns, or complaints and provide prompt and accurate resolution.
  • Demonstrated ability to delegate, motivate, and follow through on work/tasks assigned.
  • Strong understanding of bank's collection culture and processes.
  • Branch experience is an asset.
  • Sound knowledge of all systems and applications that support accounting review (TLS, Intralink, CACS, AS400, PEGA, MS Office Suite).
  • SME knowledge of the mortgage enforcement process preferred.
  • Strong organizational skills and demonstrated effective time management.
  • Effective verbal and written communication skills.