Litigation Officer

Requisition ID: 206443

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Working in close partnership with Internal and External Business Partners to ensure all conducted activities related to the Mortgage Enforcement process are compliant with governing regulations, internal policies, and procedures.

**Is this role right for you? In this role you will**:

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Vendor Management - Provide a Best-In-Class experience when dealing with business partners, customers, or team members by**:

- Providing clear verbal and written communication to all Third-Party Suppliers such as Law Firms, Property Managers etc.
- Possessing a clear understanding of the Bank’s default and recovery process.
- Making decisions on accepting Payments Plans, Customer Assistance Tools, Settlements and Property Sales within the assigned Authority Limits
- Managing and investigating inquiries/concerns/complaints received and providing accurate solutions within assigned timeframes and in adherence to Bank policy and procedure.
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Drive Operational Efficiencies & Effectiveness - Inventory and process management**:

- Continuously improve and recommend process enhancements to Service Level Agreements and/or Standard Operating Procedures
- Verify accounting transactions to ensure accurate processing and posting as per Bank policies, procedures, service standards, and workflows, and ensuring Service Level Agreements are met.
- Ensuring completion deadlines for each process are adhered to as per Operating Procedure guidelines.
- Advising Management of any problems or situations observed and provide recommendations.
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Compliance & Risk Management - Contribute to the efficiency of the business unit’s operations and overall profitability of the Bank, by**:

- Assisting with the resolution of issues raised through the Branch network, Office of the President, Office of the Ombudsman, Public & Corporate Affairs by conducting the appropriate investigation.
- Review, audit, approve and submit property listings, invoices, and repair estimate tasks within the assigned Authority Limits
- Conduct post audit review at file closure.
- Review Insurer claims and payments for accuracy and completeness.
- Ensuring that exception items and/or conditions are escalated to management, especially as it relates to unusual occurrences or fraudulent activity.
- Ensure that Law Firms and Property managers are effectively conducting the mortgage enforcement process within SOW,
- Act as a liaison between our external and internal partners
- Champion a customer focused culture by working with law firms and the CARE team on assisting and retaining customers through redemptions and/or assistance tools.
- Develop and maintain relationships with external partners (such as key Suppliers, Third Party Outsourcers etc.) and internal partners to support effective operations and performance reporting within the Mortgage Enforcement portfolio.
- Actively pursue accurate and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, conduct risk, including but not limited to responsibilities under the Global Collection Policy, Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, and the Guidelines for Business Conduct.

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Minimum of 3 years of experience in Collections, Litigation or Bankruptcy.
- Two-year college degree in Accounting, Finance, Business, Management or Undergraduate Degree in Accounting is an asset.
- Ability to deal effectively with Branch/Customer inquiries, concerns or complaints and provide prompt and accurate resolution.
- Demonstrated ability to delegate, motivate, and follow through on work/tasks assigned.
- Strong understanding of Bank’s collection culture and processes.
- Branch experience is an asset.
- SME knowledge of the Mortgage Enforcement process preferred.
- Strong organizational skills and demonstrated effective time management.
- Effective verbal and written communication skills.

**Some more information you might need to know**:

- Working in a hybrid office-based environment, primarily non-physical with intermittent periods of sitting or standing.
- There may be movement of materials such as: files, trays, computer reports, filing boxes, etc. and works in an office environment.
- Intermittent periods of concentration are required while serving branches, working on computers, and verifying the accuracy of documents and reports.
- Work is cyclical. Most deadlines and time constraints are predictable; however, disruptions, system issues, branch/customer demands/ volumes sometimes impact on the incumbent’s workflows.
- Pressure situations can arise internally or from customer/br