IT User Support Coordinator

4 weeks ago

Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

Position Overview:

Employment Type: Full-Time, Mid Entry Level

Department: IT Support

As a User Support Specialist at CGS Federal, you will be responsible for managing, tracking, and diagnosing IT systems while ensuring exceptional customer service, effective communication, and sound judgment.

CGS Federal is dedicated to bringing together skilled and innovative individuals to tackle the most pressing challenges faced by government entities through advanced technology solutions. We seek candidates who are eager to contribute to government advancements, value teamwork, and can proactively address the needs of others. Our organization fosters a supportive environment that encourages professional development through various educational opportunities.

Key Responsibilities:

  • Provide assistance to users experiencing various IT-related issues
  • Install and maintain hardware and software for the organization
  • Physically relocate IT equipment as necessary
  • Manage user accounts effectively
  • Monitor and troubleshoot IT systems
  • Utilize trouble tickets to track and resolve issues
  • Conduct training sessions for district users
  • Maintain accurate records of IT equipment

Required Qualifications:

  • Proven experience in delivering direct end-user support for the applications in use, including both telephone and on-site assistance
  • Certain applications may necessitate certification from the software provider
  • Previous experience in teaching or training related to computer applications, particularly in database, imaging, or automated litigation support applications is highly preferred
  • Familiarity with the network, telecommunications, and operating systems relevant to the applications supported is essential

Preferred Qualifications:

  • Experience in automated litigation support is advantageous
  • Knowledge of DOJ office automation environments is extremely beneficial; expertise in government word processing, spreadsheet, and email systems is expected
  • Strong oral and written communication skills are essential
  • Professional telephone etiquette is important; an undergraduate degree is valued

Our Commitment to Employees:

CGS Federal is dedicated to enhancing government operations by optimizing human, technical, and financial resources. We leverage cutting-edge technology alongside top-tier personnel to provide tailored solutions that meet our clients' unique requirements. Our commitment to addressing complex and evolving challenges has allowed us to expand our government-contracting portfolio while establishing valuable partnerships based on integrity, professionalism, and quality work.

We prioritize the well-being of our employees and offer a comprehensive benefits package that includes:

  • Health, Dental, and Vision Insurance
  • Life Insurance
  • 401k Retirement Plan
  • Flexible Spending Accounts (Health, Dependent Care, and Commuter)
  • Paid Time Off and Observance of State/Federal Holidays

CGS Federal is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • IT User Support Coordinator

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Position Type: Full-Time, Mid Entry LevelDepartment: IT ServicesAs a member of CGS, the IT User Support Coordinator will be responsible for managing, tracking, and diagnosing IT systems while ensuring exceptional customer service, effective communication, and sound judgment.CGS is dedicated to bringing together talented, innovative individuals to tackle the...

  • User Support Specialist

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Employment Type: Full-Time, Mid Entry LevelDepartment: ITAs a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment.CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic...

  • User Support Specialist

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Employment Type: Full-Time, Mid Entry LevelDepartment: ITAs a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment.CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic...

  • IT User Support Analyst

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Position Type: Full-Time, Mid Entry LevelDepartment: Information TechnologyAs a user support analyst at CGS Federal, you will be responsible for managing, tracking, and diagnosing IT systems while ensuring exceptional customer service, effective communication, and sound judgment.CGS Federal is dedicated to bringing together talented and innovative...

  • Senior User Support Specialist

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Employment Type: Full Time, Senior-levelDepartment: Information TechnologyCGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge...

  • Senior User Support Specialist

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Employment Type: Full Time, Senior-levelDepartment: Information TechnologyCGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge...

  • Senior User Support Specialist

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Employment Type: Full Time, Senior-levelDepartment: Information TechnologyCGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge...

  • Lead User Support Analyst

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Position Type: Full Time, Senior-levelDepartment: Information TechnologyCGS Federal is on the lookout for a Senior User Support Specialist to enhance our technical support efforts for a significant Federal agency.At CGS, we unite dedicated, skilled, and innovative individuals to tackle the government's most pressing challenges with advanced technology. We...

  • Lead User Support Consultant

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Position Type: Full Time, Senior-levelDepartment: Information TechnologyCGS Federal is on the lookout for a Senior User Support Consultant to enhance our technical support efforts for a prominent Federal agency.At CGS, we unite driven, skilled, and innovative individuals to tackle the most pressing challenges faced by the government using advanced...

  • Lead User Support Analyst

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Position Type: Full Time, Senior-levelDepartment: Information TechnologyCGS Federal is in search of a Senior Technical Support Consultant to enhance our efforts in delivering comprehensive technical assistance for a significant Federal agency.At CGS, we unite dedicated, highly skilled, and innovative individuals to tackle the government's most pressing...

  • User Support Specialist

    4 weeks ago

    Summer Village of Yellowstone, Alberta, CA CGS Federal Full time

    Employment Type: Full-Time, Mid Entry LevelDepartment: ITAs a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment.CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic...

  • IT Litigation Support

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Employment Type: Full Time, Mid levelDepartment: Information TechnologyContact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United...

  • IT Litigation Support

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Employment Type: Full Time, Mid levelDepartment: Information TechnologyContact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United...

  • IT Litigation Support

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Employment Type: Full Time, Mid levelDepartment: Information TechnologyContact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United...

  • Litigation Support Specialist

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Position Type: Full Time, Mid-LevelDepartment: Information TechnologyCGS Federal (Contact Government Services) is seeking a skilled Litigation Support Technician to provide essential technical and analytical support for litigation processes. In this role, you will be instrumental in delivering high-quality litigation support services tailored to the needs of...

  • Litigation Support Specialist

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Position Type: Full Time, Mid LevelDepartment: Information TechnologyCGS Federal (Contact Government Services) is seeking a skilled Litigation Support Specialist to provide essential technical and analytical support within the realm of litigation. In this role, you will play a crucial part in assisting the United States Attorney's Office with various...

  • Litigation Support Specialist

    4 weeks ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Position Type: Full Time, Mid LevelDepartment: Information TechnologyCGS Federal (Contact Government Services) is seeking a skilled Litigation Support Specialist to provide essential technical and analytical support within the realm of legal proceedings. As a vital member of our team, you will engage in various activities related to the Litigation Support...

  • Senior Technical Support Specialist

    5 days ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Job DescriptionCGS Federal (Contact Government Services) is seeking a highly skilled Senior Technical Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.Key Responsibilities:Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not...

  • Senior Technical Support Specialist

    5 days ago

    Summer Village of Yellowstone, Canada CGS Federal (Contact Government Services) Full time

    Job DescriptionCGS Federal (Contact Government Services) is seeking a highly skilled Senior Technical Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.Key Responsibilities:Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not...

  • IT Litigation Support

    4 weeks ago

    Summer Village of Yellowstone, Alberta, CA CGS Federal Full time

    Employment Type: Full Time, Mid levelDepartment: Information TechnologyContact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United...