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Lighting Technical Specialist

4 months ago

Calgary, Alberta, Canada Encore Full time
Position Overview

The Technical Specialist is responsible for the set up and operation of small to large-scale lighting systems for live events while ensuring the utmost in client satisfaction. This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.

Key Job Responsibilities

Equipment Operation
  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced lighting and audiovisual equipment as listed in the technical qualifications section.
  • Troubleshoots technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.


Customer Service
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Maintains a positive relationship with all clients through effective communication.
  • Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
  • Understands and fosters the hotel/client relationship.


Training/Staff Development
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.


Event Supervision
  • Performs advanced work (pre/during/post event) with operations team members.
  • Supervises and directs other technicians during an event.


Equipment Maintenance
  • Assists team with proper security, storage, transportation, and maintenance of equipment.
  • Performs inventory and forecasting of equipment needs.


Job Qualifications
  • Bachelor's Degree is preferred.
  • Encore Technical Level 3 Certification is required. New Encore team members must be certified by their location within 30 days
  • 2 - Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic). New Encore team members must be certified by a qualified proctor within 60 days.
  • 4+ years of field experience in specialty area is required.
  • 3-5 years of customer service or hospitality experience is preferred.
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
  • Experience with project management of multiple tasks/initiatives.
  • Strong customer, client and coworker interface experience and abilities.
  • A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.

Competencies
  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Develops Talent
  • Tech Savvy
  • Manages Complexity
  • Ensures Accountability
  • Instills Trust


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