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Lighting Systems Specialist

2 months ago

Calgary, Alberta, Canada Encore Canada Full time

Position Overview

The Lighting Technical Specialist plays a crucial role in the setup and management of lighting systems for various live events, ensuring exceptional client satisfaction. This position is accountable to a Project Manager, Operations Manager, Operations Director, or Director of Event Technology.

Key Responsibilities

Equipment Management

Guarantees seamless event execution through precise and timely setup, operation, and dismantling of sophisticated lighting and audiovisual equipment as outlined in the technical specifications. Diagnoses technical challenges and resolves issues promptly as they occur. Adheres to all company security and safety protocols. Safeguards equipment against theft and/or damage during use.

Client Relations

Delivers outstanding service and aims to surpass the expectations and requirements of both internal and external clients. Cultivates a positive rapport with all clients through effective communication. Collaborates with the internal team on event solutions before and during the event to ensure optimal customer satisfaction. Understands and nurtures the relationship with the hotel/client.

Training and Development

Fosters an environment that encourages the growth of technical and leadership skills among team members. Provides guidance and coaching to technical, sales, and operations staff to enhance their technical capabilities as required.

Event Oversight

Engages in advanced tasks (pre/during/post event) alongside operations team members. Oversees and directs other technicians throughout the event.

Equipment Care

Assists the team with the proper security, storage, transportation, and upkeep of equipment. Conducts inventory and anticipates equipment requirements.

Qualifications

A Bachelor's Degree is preferred. Encore Technical Level 3 Certification is mandatory. New team members must achieve certification within 30 days of joining. Two Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic). New team members must be certified by a qualified proctor within 60 days. A minimum of 4 years of field experience in the specialty area is required. 3-5 years of experience in customer service or hospitality is preferred. Ability to interact professionally and effectively with a diverse workforce, customer base, and senior management. Experience in managing multiple tasks and initiatives. Strong customer, client, and coworker interaction skills. A valid driver's license is required for team members in roles that may involve operating company vehicles. Additional DOT requirements may apply.

Competencies

Ownership Hospitality Professionalism Responsiveness Safety Consciousness Talent Development Technical Proficiency Complexity Management Accountability Trust Building