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Lighting Technical Specialist

1 month ago

Calgary, Alberta, Canada Encore Canada Full time

Job Summary

The Lighting Technical Specialist is a key member of the Encore Canada team, responsible for the setup and operation of lighting systems for live events. This role requires a high level of technical expertise, excellent customer service skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Ensure the successful execution of events by accurately setting up, operating, and breaking down lighting and audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly to minimize downtime and ensure client satisfaction.
  • Comply with all company security and safety measures to protect people and equipment.
  • Develop and maintain strong relationships with clients and internal teams to deliver exceptional customer service.
  • Collaborate with the operations team to plan and execute events, ensuring seamless execution and high-quality results.
  • Provide training and mentorship to technical team members to develop their skills and knowledge.
  • Supervise and direct other technicians during events to ensure efficient and effective execution.
  • Assist with equipment maintenance, inventory, and forecasting to ensure the team has the necessary resources to deliver high-quality events.

Requirements

  • Bachelor's degree in a related field (preferred).
  • Encore Technical Level 3 Certification (required).
  • 2-3 years of experience in lighting and audiovisual technology (required).
  • Excellent customer service and communication skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong problem-solving and analytical skills to troubleshoot technical issues.
  • Valid driver's license (required for team members who operate company vehicles).

Competencies

  • Ownership and accountability for events and equipment.
  • Excellent customer service and communication skills.
  • Technical expertise and problem-solving skills.
  • Ability to work effectively in a team and prioritize tasks to meet deadlines.
  • Strong analytical and problem-solving skills.