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Lighting Technical Specialist

2 months ago

Calgary, Alberta, Canada Encore Canada Full time

Job Summary

The Lighting Technical Specialist is a key member of the Encore Canada team, responsible for the setup and operation of small to large-scale lighting systems for live events. This position requires a high level of technical expertise, attention to detail, and excellent customer service skills.

Key Responsibilities

  • Ensure flawless execution of events through accurate and timely setup, operation, and breakdown of advanced lighting and audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Comply with all Company security and safety measures.
  • Ensure equipment is secure from theft and/or damage when in use.

Customer Service

  • Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Maintain a positive relationship with all clients through effective communication.
  • Collaborate with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
  • Understand and foster the hotel/client relationship.

Training/Staff Development

  • Create an atmosphere that fosters the development of technical and leadership skills in other employees.
  • Provide mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

Event Supervision

  • Perform advanced work (pre/during/post event) with operations team members.
  • Supervise and direct other technicians during an event.

Equipment Maintenance

  • Assist team with proper security, storage, transportation, and maintenance of equipment.
  • Perform inventory and forecasting of equipment needs.

Job Qualifications

  • Bachelor's Degree is preferred.
  • Encore Technical Level 3 Certification is required.
  • 2 - Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic).
  • 4+ years of field experience in specialty area is required.
  • 3-5 years of customer service or hospitality experience is preferred.
  • Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
  • Experience with project management of multiple tasks/initiatives.
  • Strong customer, client, and coworker interface experience and abilities.
  • A valid driver's license is required for team members in positions that may operate Company vehicles.

Competencies

  • Ownership
  • Hospitality
  • Professionalism
  • Responsiveness
  • Safety Conscious
  • Develops Talent
  • Tech Savvy
  • Manages Complexity
  • Ensures Accountability
  • Instills Trust