Boutique Director

1 day ago

Vancouver, British Columbia, Canada Richemont Full time

Lead a team to deliver exceptional client experiences and drive sales growth in a luxury retail environment.

At Cartier North America, we value diversity and inclusion, and we're committed to creating a workforce that reflects the diversity of our clients and communities. As a leader in our organization, you'll play a key role in shaping the future of our company.

The Boutique Director is responsible for leading the team to provide exceptional experiences for all clients, achieving or exceeding sales goals, and cultivating long-term relationships with clients. This role requires a strong understanding of the luxury retail market, excellent leadership skills, and the ability to drive sales growth through strategic planning and execution.

Key Responsibilities:

  • Develop and execute a client development vision to drive sales growth and customer loyalty
  • Lead the development of excellent client relationships through memorable moments and exceptional service
  • Drive sales and care service teams to achieve or exceed sales targets and KPIs
  • Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive sales strategy
  • Partner with the Management Team to develop effective client strategies and ensure the development of genuine client relationships
  • Strategize and develop networking activities for the boutique team
  • Develop and execute strategic events to enhance the client experience

Partner with Regional and Corporate Partners:

  • Determine, communicate, and monitor individual and team KPIs to drive success
  • Strategize with Corporate Departments to effectively communicate key messages and business opportunities
  • Lead and delegate boutique projects to the Management Team as needed
  • Lead the Management Team to ensure fluidity of operations and support boutique management with controllable operating expenses

Team Development and Management:

  • Motivate and support the Boutique staff
  • Communicate strategic brand initiatives through regular team meetings
  • Educate and inspire the boutique team with Maison knowledge and industry news
  • Perform administrative and HR tasks, including commission accuracy checks and overtime management
  • Actively recruit and maintain a talent pipeline
  • Lead the performance management process through regular individual meetings
  • Assess potential and propose development opportunities

Prestige Business Development:

  • Strategize outreach to local prestige markets
  • Cultivate prestige partnerships to increase prestige sales
  • Develop and implement a "backpack" strategy to promote prestige sales

Be a Maison Ambassador:

  • Uphold Cartier standards with a professional image and demeanor
  • Create a positive and productive boutique environment

Requirements:

  • Bachelor's degree in a business-related field (plus)
  • 7-10 years of management experience in luxury retail or hospitality (required)
  • Required experience in managing direct reports

Technical Skills and Abilities:

  • Available to work retail hours, including weekends, and travel for trainings and client events
  • Previous experience with SAP (preferred)
  • Ability to stand on feet all day

Personal Skills:

  • Strong leadership skills
  • Excellent analytical, organizational, and interpersonal communication skills
  • Enthusiastic approach with clients and colleagues
  • Entrepreneurial spirit to develop business and build long-lasting client relationships
  • Creativity in developing new ways to motivate and develop a team
  • Collaborative approach with a "can-do" attitude
  • Strong understanding of client service needs and priorities
  • Strong attention to details with the ability to handle multiple tasks simultaneously
  • Ability to work in a fast-paced, evolving environment
  • Intellectual curiosity and passion for learning

Expected Salary Range: CAD $155,000 to CAD $165,000 plus incentives

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