Business Support Specialist
4 weeks ago
DSV encourages inclusivity and diversity in the workplace, welcoming applications from all qualified individuals.
We work with candidates with disabilities throughout the recruitment process.
Location: CAN - Rocky View County, High Plains Trail
Job Posting Title: Business Support Specialist
Time Type: Full Time
Summary:This is a full-time on-site Business Support Specialist role in Calgary, AB.
Core Purpose and Essence of the Position: The System Super User oversees IT hardware and software administration and is the SME for internal systems.
They support projects, troubleshoot issues, and interact with internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Acts as Subject Matter Expert for internal systems.
- Serves as the first point of contact for operations with system issues.
- Provides level 1 support, escalates issues as necessary.
- Manages system functionality and user management.
- Improves system capabilities and efficiency.
- Participates in launch projects.
- Validates and documents system enhancement/change requests.
- Carries out user and functional testing post go live.
- Communicates with external/internal stakeholders.
- Maintains database and generates reports using SQL.
- Troubleshoots hardware and network equipment.
- Assists operations with training and SOPs.
- Strong working knowledge in computer hardware, software, and networks.
- Strong analytical, problem-solving, and organizational skills.
- Self-driven and motivated towards continuous improvement.
- Good understanding of business process and system design.
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