Business Operations Specialist
4 weeks ago
Job Summary:
This is a full-time on-site role for a Business Support Specialist at our Calgary, AB location. The successful candidate will oversee the administration and maintenance of the company's IT hardware and software and act as the SME for all internal systems (WMS/TMS/OMS/WCS).
Key Responsibilities:
- Acts as Subject Matter Expert for all internal systems (WMS/TMS/OMS/WCS).
- Serve as the first point of contact for operations with all system related issues and concerns.
- Provide level 1 support for the systems and escalate issues as necessary to the team accountable.
- System functionality and user management.
- Continuously work on identifying and improving system capabilities and efficiency.
- Actively participate in all launch projects.
- Responsible for validating and documenting system enhancement/change requests.
- Carry out user and functional testing post go live of newly implemented system or client launch.
- Communicating to external/internal stakeholders.
- Help with database maintenance and report generation using SQL.
- Help in setting up and troubleshoot hardware and network equipment as required.
- Assist operations team in training as required.
- Ensure all SOPs are up to date and all current processes are documented.
- Provide assistance to operations with maintaining and updating SOPs.
Primary Interactions:
The primary exchange will be working with upper management, operations manager, supervisor, warehouse operator and clients.
Requirements:
- Must possess strong working knowledge in computer hardware, software and networks.
- Must have strong analytical, problem-solving and organizational skills.
- Must be self-driven and motivated towards continuous improvement.
- Must have good understanding of business process and be able to link it with system design and requirements.
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