A/R Representative
2 weeks ago
Eastlink is a family-owned company that prides itself on delivering innovative telecommunications solutions to customers across Canada. We're a leader in the industry, and we're looking for a talented individual to join our team as a Customer Collections Representative.
We're committed to diversity, equity, and inclusion, and we encourage members of equity groups to self-identify during the application process.
This is a remote position that requires working with customers across Canada to resolve overdue accounts and provide high-quality customer service.
Responsibilities:- Manage customer collections and credit functions across Canada, including Wireless and Wireline, and Link Bermuda
- Work with customers to negotiate payment arrangements and resolve overdue accounts
- Respond to customer inquiries and process billing adjustments
- Meet call volume, collections, and quality targets in a fast-paced call center environment
- Maintain accurate and detailed account notes
- Empathetic and firm, with a customer-focused attitude
- Positive energy and a natural ability to multitask
- Strong computer skills and attention to detail
- Ability to balance customer relationships with procedural requirements
- Previous collections experience an asset
We operate in a culture of continuous improvement, listening, learning, and adapting to meet the evolving needs of our customers and employees. We recognize that our people are our greatest competitive edge, and we're committed to delivering a great customer experience by providing a great employee experience.
Join our team and start your career with a company that values its employees and is committed to growth and development.
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