a/r Representative
4 weeks ago
Join Eastlink, a family-owned and innovative company, as we continue to deliver exceptional telecommunications solutions to our customers across Canada.
We're committed to creating a diverse, inclusive, and equitable work environment, where everyone feels valued and empowered to succeed.
This is a remote opportunity to serve our customers across Canada, working with a talented team to provide top-notch customer service and support.
Responsibilities:- Manage customer collections and credit functions across Canada, ensuring timely and effective resolution of overdue accounts.
- Build strong relationships with customers, using sound judgment to negotiate payment arrangements and deliver exceptional customer service.
- Respond to customer inquiries, process billing adjustments, and maintain accurate account notes.
- Work in a fast-paced call center environment, meeting call volume, collections, and quality targets while providing a positive customer experience.
- Empathetic and firm, with a customer-focused attitude and a passion for delivering exceptional service.
- A natural multi-tasker with strong computer skills, attention to detail, and a willingness to learn and adapt.
- A team player who is proactive, flexible, and committed to achieving goals and exceeding expectations.
- Previous collections experience is an asset, but not required.
We're a leader in delivering creative, competitive, and customer-focused telecommunications solutions, connecting our customers to the things and people that matter most.
Our culture is built on continuous improvement, listening, learning, and adapting to the evolving needs of our employees and customers.
We recognize that our people are our greatest competitive edge, and we're committed to developing and training our team to deliver a great customer experience.
Join us on our journey to excellence, and discover a career that's full of possibilities and opportunities for growth.
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