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Guest Services Representative

2 months ago

Kananaskis Improvement District, Canada Resort of the Canadian Rockies Full time
{"h1": "Guest Services Role at Nakiska Ski Resort", "p": "At Nakiska Ski Resort, we are seeking a Guest Services professional to join our team. As a key point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a memorable experience for all visitors.

Responsibilities:

* Greet and assist guests in a friendly and welcoming manner
* Process transactions and handle cash, credit card, and debit card payments
* Respond to inquiries and resolve customer service-related issues
* Promote and sell resort products and experiences
* Collaborate with other departments to provide accurate and up-to-date information to guests
* Perform administrative tasks as needed

Requirements:

* Previous professional work experience in a customer service role
* Ability to work in a fast-paced environment and adapt to changing situations
* Proficiency in MS Office and Point-of-Sale systems
* Previous experience in a mountain or resort setting is an asset
* Ability to work flexible hours, including weekends and evenings
* Physical stamina to stand for extended periods

We offer:

* Staff accommodation with a private bedroom
* RCR staff season's pass for the Western Resorts
* Discounts on food, retail, and hotels
* Pro-deals
* Staff events and opportunities to meet like-minded individuals

If you are a customer-focused individual with a passion for the outdoors, we encourage you to apply for this exciting opportunity.", "h2": "About Us", "p": "Nakiska Ski Resort is part of the Resort of the Canadian Rockies, a collection of four ski resorts in the Canadian Rockies. We are committed to providing exceptional guest experiences and creating lasting memories for our visitors.", "h2": "Why Work with Us", "p": "At Nakiska Ski Resort, we offer a unique work environment that combines a passion for the outdoors with a commitment to exceptional customer service. Our staff are the heart of our resort, and we are seeking like-minded individuals to join our team.", "h2": "How to Apply", "p": "If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We thank all applicants for their interest; however, only those eligible to work in Canada without sponsorship will be considered for seasonal roles.", "h2": "Note", "p": "We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles.", "h3": ""}