Reception Associate

3 days ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
Reception Associate Job Description Reception Associate Job Description

Join our team at OpenRoad Audi Boundary as a Reception Associate and be part of a dynamic and forward-thinking culture. As a key member of our Sales department, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our guests.

About the Role
  • Provide exceptional customer service to internal and external customers, ensuring all guests are helped and satisfied.
  • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
  • Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
  • Perform clerical duties and accounting duties as assigned by Management.
  • Stay up to date on procedural changes for each dealership.
  • Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
About the Company

OpenRoad is one of the largest and fastest growing automotive retail groups in the country, representing 21 automotive brands across 34 locations. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

What We Offer
  • Opportunity to work with a variety of OEM brands, including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen.
  • Amazing incentives, including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching.
  • Internal and external training & development opportunities for skill-development and growth.
  • Comprehensive extended health and dental plan, tailored around Associate wellness.
  • Recognition and Engagement Events.
Requirements
  • Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
  • Professional personal appearance.
  • Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
  • Exceptional interpersonal and communication skills over the phone and in person.
  • Ability to work and function with all work teams and all department levels.
  • Organized and detail oriented.
  • Demonstrated computer skills – MS Word and Excel.
  • Must be able to work in an active, social atmosphere without being distracted.
  • Professional and confident attitude, strong time management skills.
  • A second language is ideal or preferred.
  • Completed high school education, or equivalent work experience.
How to Join Our Team

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals. If you are a motivated and customer-focused individual who is excited to join a dynamic team, please submit your application through our internal system.

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