Ticket Captain

6 days ago

Vancouver, British Columbia, Canada UBC Full time
Job Summary Seeking highly motivated Ticket Captains to provide exceptional guest service in a fast-paced ticket office environment, overseeing staff and performing various duties. Job Description The Ticket Office of the Chan Centre for the Performing Arts is looking for proactive self-starters who can deliver exceptional guest service. As a Ticket Captain, you will oversee staff and perform a variety of duties serving five venues, including the Chan Shun Concert Hall and the Telus Studio Theatre. You will respond to commercial and academic clients as required. Key Responsibilities:
  • Assist in the efficient running of the ticket office, ensuring all staff are prepared and ready to begin prior to patron arrival and assigns breaks as needed.
  • Assist the Ticket Office Supervisor in the training of staff, ensuring the mandate of customer service is followed and work is being carried out in a safe and correct manner.
  • Maintain the Chan Centre ticketing system and produce system reports.
  • Act as point of contact for Rental Client queries and requests, such as generating ticket reports, maintaining guest lists and ticket consignments.
  • Troubleshoot technical problems related to Ticketing System, Printing and/or Payment Processing.
  • Effectively resolve client and/or customer complaints in a calm, non-confrontational manner, and by exercising sound judgment.
  • Confirm no sales transactions are left out of balance.
  • Assist Ticket Sellers with monitoring and responding to emails, calls and messages that come into the Box Office Helpline.
  • Supervise Ticket Sellers and may have input into hiring, training, and performance and evaluation of staff.
Requirements:
  • High School graduation.
  • A minimum four years' experience in professional ticket office sales and/or supervision, or related experience.
  • Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
  • Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Preferred Qualifications:
  • Previous experience using the AudienceView ticketing system.
  • An understanding of basic computer skills and the Windows operating system.
  • Demonstrates ability to communicate effectively verbally and in writing.
  • Ability to deal with a diversity of people in a calm, courteous, and effective manner.
  • Ability to exercise tact, diplomacy and discretion in dealing with patrons.
  • Ability to effectively train, supervise, and motivate employees.

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