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Ticket Captain
2 months ago
The Ticket Office of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to oversee staff and perform a variety of duties serving multiple venues. The ideal candidate will provide exceptional guest service and respond to commercial and academic clients as required.
Key Responsibilities- Assist in the efficient running of the ticket office, ensuring all staff are prepared and ready to begin prior to patron arrival and assigns breaks as needed.
- Assist the Ticket Office Supervisor in the training of staff, ensuring the mandate of customer service is followed and work is being carried out in a safe and correct manner.
- Maintain the Chan Centre ticketing system and produce system reports.
- Act as a point of contact for Rental Client queries and requests, such as generating ticket reports, maintaining guest lists, and ticket consignments.
- Troubleshoot technical problems related to the Ticketing System, Printing, and/or Payment Processing.
- Effectively resolve client and/or customer complaints in a calm, non-confrontational manner, and by exercising sound judgment.
- Confirm no sales transactions are left out of balance.
- Assist Ticket Sellers with monitoring and responding to emails, calls, and messages that come into the Box Office Helpline.
- Supervise Ticket Sellers and may have input into hiring, training, and performance and evaluation of staff.
- High School graduation.
- A minimum four years' experience in professional ticket office sales and/or supervision, or related experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.
- Previous experience using the AudienceView ticketing system.
- An understanding of basic computer skills and the Windows operating system.
- Demonstrates ability to communicate effectively verbally and in writing.
- Ability to deal with a diversity of people in a calm, courteous, and effective manner.
- Ability to exercise tact, diplomacy, and discretion in dealing with patrons.
- Ability to effectively train, supervise, and motivate employees.
- Ability to cover flexible shift times and be willing to respond to on-call demands, including evenings and weekends.
