Theatre Attendant Ii

5 months ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:41761

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The Vancouver Civic Theatres (VCT)** **is committed to developing, enhancing, and promoting the city’s vibrant arts scene, sharing with the world the astonishing breadth and depth of Vancouver’s creative community and cultural entrepreneurs. The VCT regularly host award-winning performances, independent productions, and groups from across the globe; bridging the connection between patron and performer, providing culture enthusiasts with access to an endless array of arts and entertainment productions, including concerts, theatre, classical music, opera, and Broadway shows.

The Theatre Attendant 2 (TA2) is responsible for overseeing the work of Theatre Attendant 1 (TA1) positions in customer service roles at the VCT venues, The Queen Elizabeth Theatre, šxʷƛ̓exən Xwtl’a7shn (formerly QET Plaza), The Orpheum, The Vancouver Playhouse, and The Annex. The TA2 is responsible for ensuring all event requirements at the VCT are in place and communicated to other staff. The position is also responsible for training staff, overseeing event inventory logistics, and electronic record keeping. Duties are performed in accordance with established procedures, but some independent judgement is exercised in dealing with minor problems.

**Key Contacts and Reporting Relationships**

Under the supervision of the Senior Manager of Theate Operations, the TA2 reports to the Audience Services Manager, Event Manager, Food & Beverage Manager and takes day to day direction from the assigned Theatre Attendant 3. Other contacts are VCT staff, clients, patrons, and security providers.

**Main Duties/Responsibilities**
- Ensures items for sale are correctly displayed, that there is adequate stock on hand, and replenishes to optimum levels as needed.
- Participates and delivers TA1 pre-shift briefings as required and in accordance with specific instructions for the event.
- Provides supervision, guidance, training, and coaching to TA1 staff as required.
- Supports staff orientation and cross training as required, and provides feedback to Audience Services Manager, and Event Manager and TA3s regarding staff performance.
- Contributes to the creation and implementation of Training Manuals and Standard Operating Procedures.
- Checks Operations Sheets for accuracy and completion as required.
- Ensures cleanliness of sales locations and equipment.
- Completes sales records and inventory forms.
- Assumes duties within the VCT Fire Plan, as required.
- Ensures ticket scanners are prepared and in working order prior to each event.
- Ensures programs are stuffed and distributed.
- Performs other duties as directed by the TA3.

This position requires flexibility in scheduling as hours of work are assigned and involve non-standard hours, including weekday, evening, and weekend shifts**.**

**Minimum Position Requirements**

Education and Expereince:

- Completion of Grade 12.
- Minimum 2 years’ supervisory experience in a customer service or hospitality industry, for example: banquets captain, Supervising cafes, restaurants, etc.
- Must have Serving it Right.
- Must have Food Safe Level 1.

Knowledge, Skills, and Abilities:

- Able to demonstrate flexibility, adaptability, and collaboration.
- Strong interpersonal skills. Energetic, positive, and enthusiastic self-starter. Proven track record of going above and beyond.
- Resourceful problem solver. Must enjoy working in a fast-paced, diverse, and multi-faceted team environment.
- Ability to work non-standard hours.
- Experience coaching, mentoring and delegating work, as well as taking direction from Supervisor.
- Contributing team member. Experience in building high-functioning teams with a focus on customer service.
- Ability to provide feedback to supervisors regarding staff performance or skill building needs.
- Preferred knowledge of all VCT venues’ layouts.
- Preferred knowledge of VCT operations and regulations as they relate to the work performed.
- Working knowledge of special requirements related to food and beverage equipment.
- Preferred knowledge of Momentus and Volante (POS) software.
- Intermediate knowledge of Microsoft Office Suite programs including

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