Technical Support Specialist, Tier 1

1 month ago

Victoria, British Columbia, Canada Camosun College Full time

GENERAL STATEMENT

Reporting to the supervisor and as a member of the Technical Support team, the Tier 1 Technical Support Specialist provides technical administrative support to students and employees.

This includes first level technical troubleshooting, support to all call/email-in and walk-in customers for a broad range of endpoint user hardware, applications and operating systems.


TYPICAL DUTIES

  • Acts as the initial point of contact for all internal and external, college-related IT support requests
  • Ensures all service requests, change requests and incidents are coordinated and complied with according to either published service levels or according to service matrices
  • Performs an initial diagnosis and support of problems from discussions with the client
  • Provides solutions via telephone, email or in person where possible
  • Advises clients of and assigns work orders, when necessary, to other technical resources
  • Assigns priorities to work orders and assigns to appropriate ITS technical support staff and tracks all work order requests to ensure their timely completion
  • Uses remote control software to manage client desktop computers, for example, installing/updating software, troubleshooting errors, etc.
  • In person support of client desktop computers, for example, installing/updating software, troubleshooting errors, etc.
  • Creates user accounts staff, students and groups
  • Implements changes to client hardware and software according to plans and procedures developed by the department
  • Deploys end point user devices according to plans and procedures developed by the department
  • Deploys and maintains classroom and lab technology
  • Answers basic questions to assist users with the general operation of college owed devices and student owned devices or provides guidance to other resources
  • Provides assistance on the basic use of supported software, as well as trouble-shooting assistance or provides guidance to other resources
  • Provides technical assistance and/or orientation for users in basic use of end-point computing devices, printers and related equipment,
  • Provides lab orientation for classes
  • Maintains a configuration database (inventory and specifications) of all IT assets and assists with the maintenance of asset management for hardware, software and supplies
  • Generates reports as directed by the supervisor and/or manager
  • Assists in the development and refinement of client service procedures and processes,
  • Assist in the generation and revision of department and end-user documentation
  • Performs other related duties similar in scope and complexity.
    Qualifications Two-year Technologist Diploma in Computing, Electronics or equivalent as well as two years of recent computer-related work experience in a medium size or large size networked service desk environment or an equivalent combination of education and experience.
  • Proven knowledge of common operating systems, word processing packages, spreadsheets, database and network programs (for example UNIX, TCP/IP, Windows, MSOffice suite)
  • Must have specialization in one area of software, hardware or network. (Candidates may be chosen to round out this skill set with other members of the department.)
  • Excellent human relations skills including effective listening, team work, courtesy, understanding and respect for the dignity of others. Proven customer service skills - including a tolerance for frequent faculty, staff and student contact.
  • Ability to locate, read, understand, and synthesize technical information from a variety of sources to solve technical problems in a timely manner
  • Ability to communicate effectively with the client to discover the nature of their technology problems and goals and to provide a range of suitable solutions.
  • Physically able to lift and move equipment and supplies
    Capabilities The core capabilities are required for all positions at the college.
Focus on Students and Their Success (Core)

  • We all have a role to play in promoting and supporting students - directly or indirectly - contributing to their success, education and transition as they build their path to the future.
Cultural Alignment (Core)

  • Inclusion and respect align with Camosun's traditions of lifelong learning and positive, supportive experiences for all. We examine our individual and institutional cultures and, through indigenization, consider other ways of knowing (thinking), being (approaches), doing (acting), and relating.
Fostering and Nurturing Relationships (Core)

  • Fostering and nurturing relationships is at the core of everything we do. Successful workplace relationships take time to develop and include building trust, engagement and collaboration.

  • Technical Support Specialist

    3 days ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support group.Key ResponsibilitiesProvide technical assistance and support to users experiencing difficulties with computer systems, software, and hardware.Research and implement solutions to technical...

  • Technical Support Specialist

    1 day ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Job SummaryOrbit Installations inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their computer systems and software are running smoothly.Key ResponsibilitiesTechnical Support: Respond to customer...

  • Technical Support Specialist

    1 day ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Job SummaryOrbit Installations inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their computer systems and software are running smoothly.Key ResponsibilitiesTechnical Support: Respond to customer...

  • Technical Support Specialist

    3 days ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Job SummaryOrbit Installations inc. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.Key ResponsibilitiesTechnical Support: Respond to users experiencing difficulties with computer systems,...

  • Technical Support Specialist

    3 days ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Canada Top Education Group Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have a seamless and efficient experience with our systems and services.Key...

  • Technical Support Specialist

    1 day ago

    Victoria, British Columbia, Canada MYRA Systems Corp. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at MYRA Systems Corp. as a key member of our IT department.Key ResponsibilitiesProvide technical support and assistance to employees and clients via phone, email, and in-person. Troubleshoot and resolve technical issues with computer systems, networks, and...

  • Technical Support Specialist

    1 day ago

    Victoria, British Columbia, Canada MYRA Systems Corp. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at MYRA Systems Corp. as a key member of our IT department.Key ResponsibilitiesProvide technical support and assistance to employees and clients via phone, email, and in-person. Troubleshoot and resolve technical issues with computer systems, networks, and...

  • Technical Support Specialist

    3 days ago

    Victoria, British Columbia, Canada VertiGIS Full time

    About the RoleAt VertiGIS, we are seeking a highly skilled Technical Support Specialist to join our team of experts in providing world-class support services to our diverse and competent customer base. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical issues related to our Web-based Mapping...

  • Technical Support Specialist

    1 day ago

    Victoria, British Columbia, Canada VertiGIS Full time

    About the RoleAt VertiGIS, we are seeking a highly skilled Technical Support Specialist to join our team of experts in providing world-class support services to our diverse and competent customer base. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical issues related to our Web-based Mapping...

  • Technical Support Specialist

    1 week ago

    Victoria, British Columbia, Canada MYRA Systems Corp. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at MYRA Systems Corp. as an IT Help Desk Analyst.Key ResponsibilitiesProvide technical support to employees and customers via phone, email, and in-person Troubleshoot and resolve technical issues with computer systems, networks, and softwareInstall, configure, and...

  • Technical Support Specialist

    1 week ago

    Victoria, British Columbia, Canada MYRA Systems Corp. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at MYRA Systems Corp. as an IT Help Desk Analyst.Key ResponsibilitiesProvide technical support to employees and customers via phone, email, and in-person Troubleshoot and resolve technical issues with computer systems, networks, and softwareInstall, configure, and...

  • Technical Support Specialist

    3 weeks ago

    Victoria, British Columbia, Canada Canada Top Education Group Inc Full time

    Position OverviewAs a Technical Support Specialist, you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will help ensure smooth operations and enhance user satisfaction.QualificationsEducation: Completion of College/CEGEP or equivalent experience is required.Experience: Previous experience in a...

  • Pharmaceutical Technical Support Specialist

    3 weeks ago

    Victoria, British Columbia, Canada SHOPPERS DRUG MAT 269 Full time

    Position OverviewAs a Pharmaceutical Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of our pharmacy services at SHOPPERS DRUG MART 269. Your responsibilities will encompass a variety of tasks aimed at supporting our healthcare team and providing exceptional service to our customers.QualificationsEducation:...

  • Senior Business Solutions Manager

    1 day ago

    Victoria, British Columbia, Canada Ignite Technical Full time

    Position Overview: Ignite Technical Resources is seeking a Senior Business Solutions Manager to oversee the strategic direction and operational integrity of the Oracle Fusion system. Key Responsibilities: Act as the primary authority for the Oracle Fusion ERP System, which encompasses 26 modules related to Human Resources, Procurement, Finance, and...

  • Senior Business Solutions Manager

    3 weeks ago

    Victoria, British Columbia, Canada Ignite Technical Full time

    Position Overview: Ignite Technical Resources is seeking a Senior Business Solutions Manager to oversee the strategic direction and operational integrity of the Oracle Fusion system. Key Responsibilities: Act as the primary authority for the Oracle Fusion ERP System, which encompasses 26 modules related to Human Resources, Procurement, Finance, and...

  • Windows Technical Support Specialist

    1 day ago

    Victoria, British Columbia, Canada MYRA Systems Full time $64,000

    Job SummaryMYRA Systems is seeking a highly skilled and motivated Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our customers, ensuring prompt resolution of IT-related issues.Key ResponsibilitiesProvide first-line support and troubleshooting for hardware,...

  • Windows Technical Support Specialist

    1 day ago

    Victoria, British Columbia, Canada MYRA Systems Full time $64,000

    Job SummaryMYRA Systems is seeking a highly skilled and motivated Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance and support to our customers, ensuring prompt resolution of IT-related issues.Key ResponsibilitiesProvide first-line support and troubleshooting for hardware,...

  • IT Support Analyst

    3 days ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blackman Support Services Ltd. as a key member of our technical support group.Key ResponsibilitiesProvide technical assistance and support to users experiencing difficulties with computer systems, software, and hardware.Research and implement solutions to technical...

  • IT Support Specialist

    3 weeks ago

    Victoria, British Columbia, Canada Blackman Support Services Ltd. Full time

    Job OverviewWe are seeking a dedicated Technical Support Analyst to join our team at Blackman Support Services Ltd.. This role is essential in providing effective solutions to users facing technical challenges.Employment Duration: PermanentWorking Language: EnglishWork Hours: 40 hours per weekKey ResponsibilitiesAssist users encountering issues with their...

  • Technical Support Specialist

    3 weeks ago

    Victoria, British Columbia, Canada Orbit Installations inc. Full time

    Position OverviewAs a User Support Technician at Orbit Installations Inc., you will play a crucial role in assisting users with their technical challenges. Your expertise will ensure that our clients receive the highest level of support and guidance.Educational RequirementsCompletion of a secondary (high) school graduation certificate is required.Key...