Technical Support Specialist

5 days ago

Victoria, British Columbia, Canada VertiGIS Full time

About the Role

At VertiGIS, we are seeking a highly skilled Technical Support Specialist to join our team of experts in providing world-class support services to our diverse and competent customer base. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical issues related to our Web-based Mapping software.

Key Responsibilities

  • Provide technical support to customers via phone, email, and online support center.
  • Work directly with customers and partners to troubleshoot and resolve issues related to VertiGIS Studio or Geocortex implementation and infrastructure.
  • Provide consulting services to customers on how to achieve their goals with VertiGIS software, including analysis and implementation of their requirements.
  • Track and manage support activities using Zendesk and NetSuite.
  • Actively participate in online forums and knowledge articles to foster vibrant online relationships with customers.
  • Work with the Development and Quality Assurance teams to advocate on behalf of customers.

Requirements

  • Enthusiasm and passion for technology, with a strong desire to solve complex software issues.
  • Genuine dedication to customer care and service, with a focus on helping people and making them happy.
  • Excellent technical and logical troubleshooting skills.
  • Familiarity with technologies such as JavaScript, HTML/CSS, Web Hosting, Proxies, Firewalls, and related networking technologies.
  • Exceptional communication skills.
  • Experience with Windows operating system configuration.
  • Aptitude for learning new technologies with minimal supervision.

Preferred Qualifications

  • Experience providing remote software support for an integrated enterprise-level software solution.
  • Experience supporting a web-based software application suite.
  • Practical experience configuring enterprise software to work with Microsoft Windows Server, IIS, and Active Directory.
  • Experience with technologies such as Zendesk, Azure DevOps, C#,.NET, and Python.
  • Clear understanding of GIS and cartographic theory and related applications.
  • Proficiency in multiple languages.
  • Post-secondary background in computer science or equivalent experience.

About VertiGIS

At VertiGIS, we are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels safe, respected, and valued. We encourage everyone who is interested in the role, regardless of race, ethnicity, religion, sex, gender, sexual orientation, disability status, or age, to apply. Unique perspectives and experiences are what make our teams strong.

We strive to offer competitive total compensation packages that include both direct and non-direct compensation such as salary, health care and retirement benefits, variable/incentive pay, paid time off, and other benefits and perks. Our job postings reflect the expected pay or pay range for each position in alignment with our compensation philosophy and salary budget.

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