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Technical Support Specialist

2 months ago

Victoria, British Columbia, Canada Orbit Installations inc. Full time
Position Overview

As a User Support Technician at Orbit Installations Inc., you will play a crucial role in assisting users with their technical challenges. Your expertise will ensure that our clients receive the highest level of support and guidance.

Educational Requirements
  • Completion of a secondary (high) school graduation certificate is required.
Key Responsibilities
  • Address user issues related to computer systems and software.
  • Utilize user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Offer training and advice to users based on their specific needs and challenges.
  • Maintain a comprehensive log of problems and solutions to assist fellow technical support analysts.
  • Deliver support for business systems, networks, and internet-related issues.
  • Prepare and configure equipment for employee use, ensuring proper installation of necessary components.
  • Exhibit exceptional customer service skills in all interactions.
Experience Requirements
  • Minimum of 7 months to less than 1 year of relevant experience.
  • Employment duration: Permanent.
  • Work language: English.
  • Work hours: 30 to 40 hours per week.