Project Manager, Technology Services

1 week ago

Toronto, Ontario, Canada City of Toronto Full time

Project Manager, Technology Services

The City of Toronto is seeking a highly skilled and experienced Project Manager to lead the delivery of complex technology projects. As a key member of the Technology Services Division, you will be responsible for managing all aspects of project lifecycle, from initiation to closure, ensuring timely and within-budget delivery of projects that meet the organization's strategic objectives.

About the Role:

  • Lead and manage technology projects in all stages of the project lifecycle, ensuring timely and within-budget delivery of projects that meet the organization's strategic objectives.
  • Develop and manage detailed project plans, including scope, budget, resource management, planning and scheduling, procurement, monitoring and reporting progress, managing and mitigating issues and risks.
  • Manage and administer consultant/contractor relationships, implement quality assurance/quality control procedures, authorize payments and recommend additional payments in accordance with the City's financial authority and by-laws or contract terms.
  • Develop, recommend and administer the annual budget for the project(s), and ensure that the unit's expenditures are controlled and maintained within approved budget limitations.
  • Lead, participate in or oversee the preparation of or prepares project budgets and provides financial management, including sole source requests, contract negotiations, leasing agreements, business cases, and feasibility and cost/benefit analyses.
  • Develop, design and implement functional policies and programs for major business transformation and performance improvement based on the City's strategic directions and business long-term needs.
  • Manage, motivate and train the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervise the day-to-day operation of all assigned staff, including scheduling, assigning and reviewing work, authorizing and controlling vacation and overtime requests, monitoring and evaluating staff performance, approving salary increments and recommending disciplinary action when necessary.
  • Provide leadership in the evaluation, selection and recommendation of technical solutions and professional services, manage vendors and contractors in the overall solution delivery process.
  • Identify and develop cross-divisional initiatives to produce synergies and economies of scale.
  • Negotiate with executives and senior management, clients and various stakeholders often with competing and conflicting goals, objectives and priorities.
  • Negotiate and document project changes involving scope, timelines, and budget.
  • Adhere to the principles of the Project Management Institute (PMI) and PMI's Code of Ethics and Professional Conduct to develop and organize project protocols, procedures, relationships, and performance objectives to promote and achieve targets.
  • Promote standardization in areas relating to project administration, documentation, progress tracking and technical designs.
  • Assess and recommend scalable multi-jurisdictional business and technical solutions that meet client and business requirements in the context of corporate standards, policies and procedures for information technologies and architectures.
  • Inform and educate senior managers, business users and technology peers on technology trends, and the effective use of business and technology solutions and information management.

Key Qualifications:

  • Extensive experience managing all aspects of transformational enterprise-wide IT projects in complex, multi-departmental environments, including budget and timeline management, scope management, estimating and managing project resources, risk management, issues management, organizational change management, timely decision-making, critical path identification, business transformation, data transformation/migration, user experience optimization, Business Continuity Management, Disaster Recovery, etc.
  • Considerable experience with contract negotiations, procurement procedures and Vendor and Contract Management.
  • Experience delivering projects using agile methodologies using tools such as Jira and Confluence.
  • Experience managing and delivering on large-scale multi-divisional projects using a hybrid approach to delivery, while incorporating the principles of agile/iterative methodology.
  • Experience conducting and leading velocity-driven sprint planning sessions, creating/maintaining sprint schedules, running scrum meetings, identifying and removing barriers for the team.
  • Project Management Professional (PMP) certification required.
  • Certified Scrum Master (CSM) certification is considered an asset.
  • Demonstrated knowledge leading SaaS projects, specifically Salesforce deployments would be considered an asset.
  • Demonstrated knowledge of using project management tools for planning and implementing complex projects and packages.
  • Ability to manage large-scale multi-divisional technology projects.
  • Excellent communication and presentation skills, including ability to effectively communicate project status to multiple streams of Executive and Senior management, business and technical stakeholders for assigned projects.
  • Excellent people management skills and experience working with, and managing, technical project teams in application development, implementation of infrastructure solutions.

About the City of Toronto:

The City of Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. As a diverse and inclusive organization, we are committed to creating a workplace culture that reflects the diverse residents that we serve.

Equity, Diversity and Inclusion:

The City of Toronto is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

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