Care Coordinator

2 months ago

Calgary, Alberta, Canada CBI Health Group Full time
Care Coordinator- 6 months ContractCBI Health - Calgary Office

Expected start : 12th August th February 2025

Monday - Friday 8:00 - 16:00

CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.

We Care is proud to be a part of CBI Health, the largest network of integrated community health services in Canada. We offer rehabilitation, home health, neurodevelopment and workplace health services across the country. If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health Group has an opportunity offering competitive compensation as well as the chance to meet your career goals. As a Care Coordinator within our Calgary office, your focus will be on ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans. You'll be part of a team of Care Coordinators working diligently to provide as much consistency of care as possible while meeting the scheduling requirements of both patients and care providers. Frequently problem-solving, you'll be the central point of contact for patients and families, care providers and referral sources. Effective care coordination is an important element of service delivery; as a result, you must be driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

Your role:


• Use scheduling software effectively to fulfill patients' care plans


• Provide field staff with accurate schedules on a weekly basis


• Ensure care providers are scheduled effectively and efficiently


• Communicate effectively with care providers to ensure schedules are carried out


• Communicate with patients and families when schedule challenges arise, and problem-solve effectively
• Maintain accurate records of care provider availability


• Maintain continuity of care whenever possible


• Take into consideration the individual needs of patients (and families), and of care providers, when making decisions


• Maintain accessibility by phone for patients, care providers, referral sources and other stakeholders
• Actively pursue positive relationships with care providers and patients


• Follow up appropriately on missed visits
• Liaise with Care Supervisors to share patient and care provider feedback


• Resolve or escalate, as required, client concerns/issues


• Ensure dated notes are timely and clear, and contain appropriate and required information


• Ensure accurate, timely documentation and/or phone calls, both external and internal


• Respond to faxes and emails in a timely manner


• Prepare daily performance and tracking reports in a timely manner


• Enter all critical and relevant information into the system for appropriate follow-up and documentation


• Escalate appropriate concerns or risks for review and/or follow-up.

What you will need to be successful


• Have customer service experience


• Have computer skills


• Demonstrate excellent telephone etiquette


• Be able to remain calm in stressful situations


• Be able to empathize with the complexity and difficulty of each client or field staff situation


• Be a detail-oriented, adaptable and customer-focused team player


• Combine strong interpersonal skills with analytical problem-solving abilities

• Be self-directed, goal-oriented and able to manage time and priorities


• Possess medical knowledge or a medical background, and supervisory skills will be considered assets

Join us at CBI Health - where working together makes great things happen.

To learn more about CBI, please visit

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

  • Care Coordinator

    3 days ago

    Calgary, Alberta, Canada CBI Health Full time

    About the RoleCBI Health is seeking a skilled Care Coordinator to join our team in Calgary. As a Care Coordinator, you will play a vital role in ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans.Key ResponsibilitiesUse scheduling software...

  • Care Coordinator

    3 days ago

    Calgary, Alberta, Canada CBI Health Full time

    About the RoleCBI Health is seeking a skilled Care Coordinator to join our team in Calgary. As a Care Coordinator, you will play a vital role in ensuring a positive patient and family experience by effectively scheduling direct care providers in the community to meet the requirements of patient care plans.Key ResponsibilitiesUse scheduling software...

  • Compassionate Caregiver

    3 weeks ago

    Calgary, Alberta, Canada Bethany Care Society Full time

    About the Role At Bethany Care Society, we are dedicated to creating caring communities where residents feel valued and supported. As a Health Care Aide, you will play a vital role in providing exceptional care and companionship to our residents, ensuring their well-being and promoting their independence. Your Responsibilities Resident-Centered Care: You...

  • Staff Scheduling Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Bethany Care Society Full time

    Overview of the Position The Staff Scheduling Coordinator plays a vital role in ensuring the smooth operation of scheduling within the organization. With a commitment to excellence in service for residents, families, and team members, this position is responsible for delivering exceptional support to staff while adhering to their designated...

  • Resident Care Coordinator

    7 days ago

    Calgary, Alberta, Canada Wing Kei Full time

    About the RoleThe Resident Care Coordinator will be responsible for providing high-quality nursing care to residents in a Long Term Care setting. This role requires a strong clinical background, effective leadership skills, and the ability to work collaboratively with interdisciplinary teams.Key ResponsibilitiesDevelop and implement individualized care plans...

  • Resident Care Coordinator

    6 days ago

    Calgary, Alberta, Canada Wing Kei Full time

    About the RoleThe Resident Care Coordinator will be responsible for providing high-quality nursing care to residents in a Long Term Care setting. This role requires a strong clinical background, effective leadership skills, and the ability to work collaboratively with interdisciplinary teams.Key ResponsibilitiesDevelop and implement individualized care plans...

  • Staff Scheduling Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Bethany Care Society Full time

    Overview of the Position The Staff Scheduling Coordinator plays a vital role in ensuring exceptional support for team members, demonstrating a commitment to the well-being of residents, families, and colleagues. This position is responsible for the precise management of employee scheduling data, ensuring that all information is accurately recorded, coded,...

  • Dental Care Professional

    6 days ago

    Calgary, Alberta, Canada Nova Dental Care Full time

    About the RoleWe are seeking a highly skilled and dedicated Dental Assistant to join our team at Nova Dental Care. As a key member of our dental team, you will play a vital role in providing exceptional patient care and supporting our dentists in delivering high-quality dental services.Key ResponsibilitiesPre-Procedure PreparationPrepare patients for dental...

  • Dental Care Professional

    6 days ago

    Calgary, Alberta, Canada Nova Dental Care Full time

    About the RoleWe are seeking a highly skilled and dedicated Dental Assistant to join our team at Nova Dental Care. As a key member of our dental team, you will play a vital role in providing exceptional patient care and supporting our dentists in delivering high-quality dental services.Key ResponsibilitiesPre-Procedure PreparationPrepare patients for dental...

  • Senior Care Coordinator

    4 weeks ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    Your Opportunity: The Senior Care Coordinator, in collaboration with the Area Manager, oversees the daily operations and management of the professional nursing team, specialized staff, and support personnel within the Seniors North Home Care division. This role is pivotal in establishing and upholding exceptional standards of clinical practice. Key...

  • Care Coordinator

    2 weeks ago

    Calgary, Alberta, Canada pt Health Full time

    Job SummaryThe Care Coordinator is a vital role within our organization, responsible for delivering exceptional patient experiences and supporting the smooth operation of our clinics. As a Care Coordinator, you will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their care journey.Key...

  • Care Coordinator

    7 days ago

    Calgary, Alberta, Canada pt Health Full time

    Job SummaryThe Care Coordinator is a vital role within our organization, responsible for delivering exceptional patient experiences and supporting the smooth operation of our clinics. As a Care Coordinator, you will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their care journey.Key...

  • Care Coordinator

    7 days ago

    Calgary, Alberta, Canada pt Health Full time

    Job SummaryThe Care Coordinator is a vital role within our organization, responsible for delivering exceptional patient experiences and supporting the smooth operation of our clinics. As a Care Coordinator, you will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their care journey.Key...

  • Care Coordinator

    1 week ago

    Calgary, Alberta, Canada pt Health Full time

    Job SummaryThe Care Coordinator is a vital role within our organization, responsible for delivering exceptional patient experiences and supporting the smooth operation of our clinics. As a Care Coordinator, you will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their care journey.Key...

  • Care Coordinator

    7 days ago

    Calgary, Alberta, Canada Lifemark Full time

    Care Coordinator RoleThe Care Coordinator is a vital member of the Lifemark team, responsible for delivering exceptional patient care and administrative support. This role requires a strong relationship builder who can foster a positive experience for patients, staff, funders, and referral sources.Key ResponsibilitiesProvide administrative support to the...

  • Care Coordinator

    7 days ago

    Calgary, Alberta, Canada Lifemark Full time

    Care Coordinator RoleThe Care Coordinator is a vital member of the Lifemark team, responsible for delivering exceptional patient care and administrative support. This role requires a strong relationship builder who can foster a positive experience for patients, staff, funders, and referral sources.Key ResponsibilitiesProvide administrative support to the...

  • Care Coordinator

    2 weeks ago

    Calgary, Alberta, Canada Lifemark Full time

    Care Coordinator Role OverviewThe Care Coordinator is a vital member of the Lifemark team, responsible for delivering exceptional patient care and administrative support. This role requires a strong focus on customer service, effective communication, and attention to detail.Key ResponsibilitiesProvide personalized support to patients, ensuring a seamless...

  • Care Coordinator

    1 week ago

    Calgary, Alberta, Canada Lifemark Full time

    Care Coordinator Role OverviewThe Care Coordinator is a vital member of the Lifemark team, responsible for delivering exceptional patient care and administrative support. This role requires a strong focus on customer service, effective communication, and attention to detail.Key ResponsibilitiesProvide personalized support to patients, ensuring a seamless...

  • Care Coordinator

    7 days ago

    Calgary, Alberta, Canada Lifemark Full time

    Care Coordinator Role OverviewThe Care Coordinator is a vital member of the Lifemark team, responsible for delivering exceptional patient care and administrative support. This role requires a strong focus on customer service, organizational skills, and attention to detail.Key ResponsibilitiesProvide warm and welcoming patient interactions, ensuring a...

  • Care Coordinator

    6 days ago

    Calgary, Alberta, Canada Lifemark Full time

    Care Coordinator Role OverviewThe Care Coordinator is a vital member of the Lifemark team, responsible for delivering exceptional patient care and administrative support. This role requires a strong focus on customer service, organizational skills, and attention to detail.Key ResponsibilitiesProvide warm and welcoming patient interactions, ensuring a...