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Computer Support Technician

1 month ago

Within a National Research Cou, Canada National Research Council Canada Full time

Summary: We are seeking a Computer Support Technician to provide IT support services for distributed computers within the National Research Council's Client Service Centre.

The National Research Council is Canada's leading research and technology organization, pushing the boundaries of science and engineering to make the impossible, possible. Our world-renowned research explores new ideas through innovative research and helps companies discover possibilities that impact Canada's future and the world.

We are looking for a skilled Computer Support Technician to join our team. The successful candidate will provide clients with IT support services for distributed computers within NRC. This person will implement and troubleshoot the hardware and software services provided to the clients. In addition, the incumbent will assist the CSC branch members to improve the general operating efficiency; edit and maintain documentation; perform inventory; maintain networked hardware, software; provide IT support to computer and network users; desktop and network software and management tools.

Key Responsibilities
  • Provide IT support services for distributed computers within NRC
  • Implement and troubleshoot hardware and software services
  • Assist CSC branch members to improve operating efficiency
  • Edit and maintain documentation
  • Perform inventory and maintain networked hardware and software
  • Provide IT support to computer and network users
Requirements
  • Bachelor degree in Computer Science from a recognized University or a Technical College diploma in Computer Science or related field
  • Experience with MS Office suite, networking concepts, and Microsoft desktop operating systems
  • Ability to research and analyze complex IT issues and provide sound advice and expertise to clients and other team members
  • Basic knowledge of TCP/IP suite of protocols and troubleshooting techniques
  • Ability to prioritize work and work independently in an unsupervised environment
Language Requirements

Various linguistic profiles

Assessment Criteria
  • Technical Competencies: knowledge of Microsoft desktop operating systems, ability to research and analyze complex IT issues, and basic knowledge of TCP/IP suite of protocols
  • Behavioural Competencies: technology support, client focus, communication, conceptual and analytical ability, initiative, results orientation, and teamwork
Compensation

Salary under review, from $58,632 to $75,385 per annum

NRC employees enjoy a wide-range of competitive benefits, including a robust pension plan, comprehensive health and dental coverage, disability and life insurance, and additional supports to enhance your well-being throughout your career and beyond.