Deskside Support Technician

2 months ago

National Capital Region, Canada Nova Networks Full time

Nova Networks is hiring an Deskside Support Technician for a client in the Ottawa Valley. Must have a vehicle as travel is required.

As a Deskside Support Technician, your responsibilities will include:

- Installation and support of Windows based desktops, laptops and peripherals, as well as IMAC support
- Resolution of software issues as they relate to Windows OS
- System maintenance and recovery tasks
- Providing general troubleshooting on OS ensuring functionality.

Ability to work in a fast-paced environment. Must demonstrate a professional manner at all times.

Duties include but not limited to:

- Diagnose, troubleshoot and resolve Microsoft Windows hardware and software problems
- Display a high-level understanding of Windows operating systems
- Install and configure new PC hardware and software on desktops, laptops and peripherals including card readers, printers, and other peripherals as required
- Ability to Image desktop and mobile computers
- Perform basic computer wired and wireless network troubleshooting
- Interact professionally with clients exhibiting strong customer service skills
- Provide timely project updates as required, and perform time tracking
- Instruct clients in the basic use of hardware/software
- Clearly communicate technical concepts to non-technical staff
- Ability to work independently as well as in a team environment
- Will be working in a corporate executive setting and must act and dress accordingly
- Performs other duties as required
- Five or more years of progressive IT related experience
- Two-year degree from recognized technical institute or college in an IT related field
- A+ certification or other certifications an asset
- Proven troubleshooting skills in PC and Windows environment
- Detailed knowledge of Windows Client OS, Microsoft Office 365, Active Directory, Exchange, and Enterprise Level Antivirus
- Mobile device management and troubleshooting an asset
- Networking and wireless skills including TCP/IP and DHCP an asset
- Strong interpersonal, verbal communication, and written documentation skills
- Reliable vehicle as travel is required in the Ottawa Valley

Schedule:

- 8 hour shift

Work Location: In person

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