Experienced Casualty Claims Consultant

4 weeks ago


Toronto, Ontario, Canada AXA Group Full time

Senior Claims Specialist – Casualty Claims

Our Claims division distinguishes itself through expertise and commitment. Our skilled Claims professionals leverage their specialized knowledge to manage even the most intricate claims with ease. How do we enhance excellence? By fostering a culture of continuous improvement and collaboration, we prioritize customer service and colleague development. We cultivate a team of dedicated and innovative claims specialists who view success as a catalyst for further enhancement.

As a Claims Specialist focusing on Casualty, you will be integral to AXA XL's claims operations. You will collaborate closely with your manager and fellow Claims professionals to drive claims to resolution while frequently engaging with Underwriting teams. Together, your mission will be to secure optimal outcomes for AXA XL and its clients through proactive claims resolution and settlement.

DISCOVER your responsibilities

Your key responsibilities will include:

Evaluating coverage and drafting pertinent correspondence for brokers and insured parties as necessary. Guiding independent adjusters in the investigation of claims. Assessing and negotiating timely resolutions for assigned claims across various jurisdictions. Collaborating with internal and external legal counsel to establish and pursue effective litigation strategies for claims in litigation. Managing communication with internal and external stakeholders (Underwriting, brokers, reinsurers, external vendors, etc.) to ensure exceptional customer service. Participation in new account and renewal discussions may be necessary. Consulting with Claims management and Claims Legal on significant losses to ensure optimal outcomes. Maintaining accurate file notes, preparing internal reports, timely reserving, issuing payments, and setting electronic file diaries in line with best practices. Identifying, monitoring, and reporting on emerging trends within the insurance sector and legislative changes.

You will report to the Claims Manager for Casualty.

SHARE your expertise

We seek candidates with the following qualifications:

Extensive experience in handling Bodily Injury/Casualty and Litigation claims. Proficiency in managing both Commercial General Liability (CGL) and Auto Bodily Injury claims. A Bachelor's degree or equivalent qualification. Achieved or pursuing Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred. Strong customer service orientation. Excellent written and verbal communication skills. Highly organized with the ability to prioritize and manage multiple responsibilities effectively. Collaborative team player. Proficient in Microsoft Office applications.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is recognized for addressing complex risks. We provide innovative re/insurance solutions for mid-sized companies, multinationals, and even some remarkable individuals.

Our approach combines a robust capital platform, data-driven insights, leading technology, and top talent in an agile and inclusive environment, dedicated to delivering exceptional client service across all business lines – property, casualty, professional, financial lines, and specialty.

With a flexible and innovative approach to risk solutions, we partner with those who drive progress.

Inclusion & Diversity



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