Restaurant Assistant Manager
6 days ago
A&W Restaurants in Williams Lake, BC, is seeking a permanent full-time Assistant Manager to join our team. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.
Key Responsibilities- Operations:
- Balance key goals – high quality, speed of service, and cost control through effective management of the operating system.
- Maintain A&W standards daily and conduct performance reports regularly; recognize areas for improvement and take action where necessary.
- Schedule staff and shift roles responsibilities.
- Ensure climate goals are practiced daily.
- Human Resources:
- Recruit and hire hourly staff (participate in hiring decisions for supervisory positions in conjunction with the Manager and Area Manager).
- Train, develop, confront poor performance, and terminate staff.
- Lead meetings.
- Ensure staff safety and a healthy, motivating work environment by applying Daily Climate.
- Document critical incidents and report them to key individuals.
- Ensure monthly health and safety meetings with a restaurant walk-through are completed and take corrective action to address any issues.
- Financial:
- Complete daily, weekly, and period accounting administration.
- Manage inventory control, ordering, cost control, and weekly inventory counts.
- Apply cash and food cost management principles.
- Customers:
- Ensure cleanliness standards and safe food handling practices are met.
- Ensure high-level service to guests through efficient preparation, stocking, and staff positioning.
- Assist Manager with local store marketing.
- Manage accidents or complaints, implementing service recovery programs.
- Ensure team appearance is up to standard.
- 2-3 years of experience in a restaurant supervisory role.
- Strong interpersonal skills and proven leadership with supervisory experience.
- Expertise in all restaurant positions.
- Complete knowledge of the Operating System.
- Comprehensive knowledge of Operating Standards.
- High interest in developing others.
- Ability to do accounting and manage administrative aspects of the operation.
- Acceptable oral and written communication skills.
- Competency in Microsoft applications, including Word, Excel, and Outlook.
- Ability to lead meetings.
- Standing and walking for extended periods.
- Some heavy lifting.
A&W Restaurants is a franchise company with 40+ locations across British Columbia and the Yukon Territories. We pride ourselves on offering our employees a unique work environment based on respect and listening, where everyone's efforts and results are recognized and celebrated.
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