Restaurant Operations Manager

7 days ago

Williams Lake, British Columbia, Canada McDonald's Restaurant Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Assistant Manager to join our team at McDonald's Restaurant. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our customers receive exceptional service and that our team members are motivated and engaged.

Key Responsibilities
  • Leadership and Management
    • Supervise and manage a team of restaurant staff, including shift managers, crew members, and kitchen staff.
    • Develop and implement strategies to improve team performance and productivity.
    • Conduct regular performance reviews and provide feedback to team members.
  • Customer Service
    • Ensure that all customers receive exceptional service and that their needs are met.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Operations and Logistics
    • Oversee the preparation and presentation of food and beverages.
    • Ensure that all food safety and hygiene standards are met.
    • Manage inventory and supplies, including ordering and receiving.
  • Financial Management
    • Manage the restaurant's budget and financial performance.
    • Monitor sales and revenue, and identify opportunities for growth.
  • Marketing and Promotion
    • Develop and implement marketing and promotional strategies to drive sales and increase customer engagement.
    • Collaborate with the marketing team to create and execute promotional campaigns.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Minimum 3 years of experience in a restaurant management role.
  • Skills and Qualifications
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Knowledge of food safety and hygiene standards.
    • Basic math skills and ability to manage cash and inventory.
What We Offer
  • Competitive Salary and Benefits
    • Competitive salary and benefits package.
    • Opportunities for career advancement and professional development.
  • Support for Personal and Professional Growth
    • Training and development programs to support personal and professional growth.
    • Opportunities for mentorship and coaching.

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