Customer Experience Manager

1 month ago

Ottawa, Ontario, Canada Indigo Full time

About Indigo

Indigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.

Job Description

The Customer Operations Leader – Store Experience is a key role in our store operations team. This position is responsible for leading the execution of work that contributes to the customer experience and omni sales results.

Key Responsibilities

  • Coach and provide feedback to Customer Experience Representatives (CERs) on providing excellent customer service and suggesting and selling Indigo's products, promotions, and programs.
  • Lead execution of activities to support strategic priorities, sales goals, and profitability targets.
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
  • Proactively identify and anticipate customer expectations and needs.
  • Consistently identify areas for improvement, diagnose issues, and work to resolve them.
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers.
  • Support execution of experiential, marketing, and community elements of customer experience, including social media, national and store-level author and kids events, store-level customer initiatives, and Indigo Love of Reading drives.
  • Lead execution of payment experience, including maintenance of cash office and payment desk.
  • Open and close store as well as responsibility for managing sales floor.
  • Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority.

Requirements

  • 1-2 years of experience in a customer service, merchandising, or operations role.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Experience leading others.
  • Knowledge of provincial health and safety standards.
  • Performance orientated.
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
  • Ability to prioritize, plan, and execute while being agile.
  • Ability to be mobile on the sales floor for extended periods of time.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Bilingualism (French/English) is required for all positions in Québec.

  • Customer Experience Manager

    3 weeks ago

    Ottawa, Ontario, Canada Scotiabank Full time

    About the RoleAs a Customer Experience Lead at Scotiabank, you will be responsible for overseeing our high-performing Retail Service teams. Our priority is to help our customers achieve their financial goals by delivering exceptional customer service and building strong relationships.Key ResponsibilitiesLead and manage a team of Customer Experience...

  • Customer Experience Manager

    1 month ago

    Ottawa, Ontario, Canada Scotiabank Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Scotiabank. As a key member of our Retail Service team, you will be responsible for overseeing the performance of our high-performing teams and ensuring that our customers receive exceptional service.Key Responsibilities:Lead and manage a team of...

  • Customer Experience Manager

    4 weeks ago

    Ottawa, Ontario, Canada Cisco Systems, Inc. Full time

    Job Title: Community and Customer Experience ExecutiveAbout the Role:We are seeking a seasoned Community and Customer Experience Executive to join our team at Cisco Systems, Inc. As a key member of our organization, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer...

  • Customer Experience Manager

    4 weeks ago

    Ottawa, Ontario, Canada Cisco Systems, Inc. Full time

    Job Title: Community and Customer Experience ExecutiveAbout the Role:We are seeking a seasoned Community and Customer Experience Executive to join our team at Cisco Systems, Inc. As a key member of our organization, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer...

  • Customer Experience Manager

    4 weeks ago

    Ottawa, Ontario, Canada Cisco Systems, Inc. Full time

    Job DescriptionJob Title: Community and Customer Experience ExecutiveJob Summary:We are seeking a seasoned Customer Experience Executive to drive the successful adoption and utilization of Cisco technologies and services within our customer organizations. As a key member of our team, you will play a pivotal role in driving value realization and growth of our...

  • Customer Experience Manager

    4 weeks ago

    Ottawa, Ontario, Canada Cisco Systems, Inc. Full time

    Job DescriptionJob Title: Community and Customer Experience ExecutiveJob Summary:We are seeking a seasoned Customer Experience Executive to drive the successful adoption and utilization of Cisco technologies and services within our customer organizations. As a key member of our team, you will play a pivotal role in driving value realization and growth of our...

  • Customer Experience Manager

    3 weeks ago

    Ottawa, Ontario, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Operations Leader – Store Experience is a key role in our store operations team. This individual will be responsible for leading the execution of work that...

  • Customer Experience Manager

    2 weeks ago

    Ottawa, Ontario, Canada Movati Athletic Full time

    At Movati Athletic, we're building a culture that delivers on our promise to our members – a culture that makes them feel welcome, comfortable, and healthy.As a Member Experience Supervisor, you'll be a key part of this team, working closely with the Experience Manager to coach and motivate staff. You'll share your expertise to help the team hit their...

  • Customer Experience Manager

    2 months ago

    Ottawa, Ontario, Canada Tim Hortons Full time

    Job Summary:As an Assistant Manager at Tim Hortons, you will be an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You will build positive relationships with a team of diverse members and take pride in supporting the Restaurant Manager and Owner in the day-to-day operations of a fast-paced...

  • Customer Experience Manager

    2 months ago

    Ottawa, Ontario, Canada Tim Hortons Full time

    Job Summary:As an Assistant Manager at Tim Hortons, you will be an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You will build positive relationships with a team of diverse members and take pride in supporting the Restaurant Manager and Owner in the day-to-day operations of a fast-paced...

  • Customer Experience Manager

    1 month ago

    Ottawa, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...

  • Customer Experience Manager

    2 months ago

    Ottawa, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...

  • Customer Experience Manager

    2 months ago

    Ottawa, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...

  • Customer Experience Manager

    1 month ago

    Ottawa, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...

  • Customer Experience Manager

    20 hours ago

    Ottawa, Ontario, Canada Dexterra Group Full time

    Job DescriptionWHAT'S THE JOB?Dexterra Group creates exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.As a Customer Experience Manager for Dexterra Group, you will be a highly valued...

  • Customer Experience Manager

    1 month ago

    Ottawa, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...

  • Customer Experience Manager

    1 month ago

    Ottawa, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...

  • Customer Experience Manager

    1 month ago

    Ottawa, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...

  • Customer Experience Manager

    1 month ago

    Ottawa, Ontario, Canada Movati Athletic Full time

    About the RoleWe are seeking a highly motivated and people-oriented supervisor to join our Member Experience team at Movati Athletic. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesAct as a delegate to the Experience Manager, providing coaching and motivation...

  • Health Programs Director

    3 weeks ago

    Ottawa, Ontario, Canada The International Foundation for Customer Experience in Government Full time

    Job SummaryWe are seeking a highly skilled Health Programs Director to join our team at The International Foundation for Customer Experience in Government. As a key member of our organization, you will be responsible for overseeing the development and implementation of health programs that promote public health services and improve health outcomes.Key...