Customer Success Engineer

1 month ago

Ottawa, Ontario, Canada Adobe Full time
Job Title: Customer Success Engineer

At Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. We're seeking a highly skilled Customer Success Engineer to join our team and drive value realization and return on investment for our strategic clients.

The Challenge

As a Customer Success Engineer, you'll work directly with our clients to understand their business and technical requirements, build long-term relationships, and develop and operate Adobe Experience Manager cloud solutions that delight customers and meet SLAs.

Key Responsibilities
  • Strategic client relationship management: Develop and maintain strong relationships with our clients, understanding their business objectives and technical requirements.
  • Technical operations: Provide technical expertise and support to our clients, ensuring seamless operation of Adobe Experience Manager and other digital marketing products.
  • Collaboration: Work closely with internal teams, including consulting, project management, and engineering services, to ensure mutual objectives are met in support of client happiness.
  • Client support: Lead all aspects of customer support, ensuring timely closure of quality and security issues and providing project management for professional services requests.
Requirements
  • Proficiency in French language (speaking and writing)
  • Ability to achieve a Top Secret Clearance
  • Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef, and CDN (CloudFront, Akamai, Fastly) services.
  • Proficiency in AWS or Azure with an understanding of cloud-hosted web applications.
  • Experience with operating and monitoring Enterprise software.
  • Real passion for digital marketing and client success, with a proven track record of optimally leading client relationships and technical projects.
What We Offer

We offer a dynamic and collaborative work environment, with opportunities for growth and development. If you're passionate about digital marketing and client success, and have a strong technical background, we encourage you to apply for this exciting opportunity.

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