Legal Business Operations Analyst

Work Location:

Hours:

Line of Business:

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview:

TD Legal is dedicated to providing industry-leading advice and counsel to all TD business segments and corporate functions. The Legal Business Operations Analyst will manage key processes that are critical to the operations of the Canadian Disputes & Investigations (Disputes) and Privacy, Data, Cyber and Financial Crimes (PDCF) teams within TD Legal.

Job Description/Accountabilities:

This is a senior analyst role, with principal accountability in the areas of strategy and planning, business performance, business operations support, change management, business process management, and special project governance and oversight. Accountabilities include:

• Data & Matter Management – Develop and maintain in-depth knowledge and expertise on the functionality of TD Legal's data and information management systems. Oversee data inputting in the applicable systems, including ensuring team awareness of requirements and delivery of any applicable training. Lead the investigation of root causes for data issues and ensure data issues are resolved. Implement quality control processes aligned to information and matter management standards and ensure all requirements are adhered to.
• Data Analytics – Use technology and data resources to provide insight to senior executives in TD Legal to aid in decision-making and strategic planning. Conduct meaningful analysis using results to draw conclusions, make recommendations, and assess the effectiveness of programs, policies, or practices.
• Workflow Management – Oversee and monitor the workload and workflow of all support staff, being mindful of coverage and cross-training amongst team members to ensure continuous coverage of all functions. Monitor shared inboxes and triage requests to the appropriate colleagues.
• Process Improvement – Examine existing processes and capture opportunities to make things simpler and more automated. Support development and implementation of policies, procedures, and solutions that mitigate risk and enable the achievement of business priorities. Ability to develop change management strategies to train, encourage, and support staff to evolve our ways of working.
• Collaboration & Communication – Work closely with various other departments and support partners, aligning legal operations with broader organizational objectives. Effectively communicate with various stakeholders, translating complex legal and operational concepts into understandable terms.
• Technology – Assist other support partners in identifying and leveraging technology to develop or enhance data management, including billing, workflow and document automation, self-service, knowledge management, matter management, etc.
• Continual Learning & Industry Awareness – Maintain current knowledge of industry trends, best practices, and emerging innovations in legal operations.
• Vendor Management Support – Assist our Knowledge Management & Strategic Enablement (KMSE) group in resolving billing issues with external firms and other legal service providers. Identify and resolve issues with the technology interface between the billing and other data management systems.
• Reporting – Prepare weekly, monthly, and annual reporting on relevant metrics, operational, and file progress. Assist with risk calculations and applicable stress testing. Prepare responses to external and internal reporting-related inquiries, as required. Manage regular attestations by members of the Disputes and PDCF groups. Assist with regular file and matter progress reporting to members of the senior executive team.
• Project Management – Manage or contribute to legal projects and other initiatives.
• Other Duties – Perform other duties as assigned to support the legal team and business objectives.

Qualifications/Skills/Experience:

• Undergraduate degree or Technical Certificate.
• 5+ years of relevant experience in business administration, legal support, project management or a related field, preferably within a legal department or law firm.
• Strong technology aptitude including (i) proficiency with office software and ability to learn and apply new technologies in work environment and (ii) capacity to understand current and emerging technologies in the industry and how they affect business objectives.
• Advanced analytical and problem-solving skills, including the ability to identify problems and barriers, and effectively implement solutions to further business strategy.
• Advanced ability to operate with creativity and innovation and a desire to seek different perspectives and new ideas.
• Demonstrated excellence in judgment, leadership, and relationship management skills.
• Solid collaboration and teambuilding skills.
• Flexibility to quickly adapt to changing and ambiguous initiatives or requirements.
• Ability to multi-task and operate on a day-to-day basis with limited supervision is critical.
• Advanced ability to communicate complicated issues in a clear, succinct, and effective manner to other professionals, both verbally and in writing.
• Bilingualism would be considered an asset, but not necessary.
• Project management experience or training would be considered an asset, but not necessary.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you

Language Requirement: