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Business Operations Analyst

2 months ago

Toronto, Ontario, Canada Mc Carthy Tetrault Full time

Job Overview

At McCarthy Tétrault, we pride ourselves on providing dynamic and fulfilling career paths. Our organization is recognized for its commitment to professional excellence, collaboration, innovation, and thought leadership. We value inclusivity in all forms and equip our team members with the resources and opportunities necessary for personal and professional growth.

This role is designed for a candidate who will thrive in a hybrid work environment.

Key Responsibilities of the Operations Analyst:

  • Facilitate the setup and operation of MT> Align, which includes: Engaging with various IT systems to onboard new contractors; Collaborating with internal and external partners (IT, Time Entry, Contractor Management, Document Management, etc.) to ensure solutions align with MT> Align's requirements; Overseeing Time Entry and Contractor Management systems; Monitoring program progress through Client Connect (SalesForce).
  • Manage the intake process for new contractors for MT> Align: Organizing discussions with new contractors; Handling acceptance/rejection protocols; Conducting approval and reference checks as necessary; Updating and enhancing the database with new contractor information; Onboarding new contractors (creating agreements, email accounts, system access, training, time entry, invoicing, etc.).
  • Coordinate the establishment of new engagements: Updating relevant databases; Drafting and storing agreements (MEF, CAA, etc.).
  • Analyze key metrics for MT> Align: Extracting profile data from cloud-based platforms for client proposals; Maintaining trackers and fact tables for incoming and current contractors; Developing dashboards, models, and forecasts to project financial and operational outcomes.
  • Report on key performance indicators: Exporting, cleaning, and modeling raw data from various platforms, departments, and sources; Creating interactive dashboards, models, and reports based on historical, current, and projected data; Presenting insights in team meetings and as required.
  • Assist in the implementation of new technologies to enhance operational efficiency.
  • Maintain regular communication and troubleshoot issues with MT> Align community members.
  • Oversee and manage quality control processes, including Net Promoter Score surveys.
  • Provide support to other MT> Divisions and departments as needed: Collecting, cleaning, and analyzing billing data; Creating and maintaining dashboards, reports, and trackers; Extracting marketing-related data requests; Analyzing readership performance; Tracking and reporting on industry trends and performance metrics.

Ideal Candidate Profile:

  • Post-secondary education in Business, Finance, Project Management, or a related discipline.
  • A minimum of three to five years of experience supporting senior management.
  • Experience in project management/coordination, with at least three years in a PM-structured environment.
  • Proven experience in leading and supporting change management initiatives.
  • Experience in a professional or legal services setting is an asset.
  • Exceptional attention to detail.
  • Advanced skills in MS Excel and PowerBI.
  • Ability to interpret and create financial reports, including P&L statements.
  • Proficient in word processing, spelling, proofreading, and editing (MS Office suite).
  • Quick adaptability to new technology solutions (Salesforce, ClickTime, PowerBI, MS Visio, Skype for Business, MS Teams, Basecamp, SharePoint, DocuSign, Documate, Office 365, etc.).
  • Capacity to perform tasks with speed and accuracy.
  • Strong time management, organizational, and multitasking abilities, with the capability to work under pressure to meet deadlines.
  • High level of discretion and confidentiality.
  • An innovative mindset with a passion for improving business processes.
  • A self-motivated individual with a proactive, problem-solving approach.
  • Proficiency in learning and utilizing new technology.
  • A strategic mindset, prioritizing the needs of clients and the business.
  • Ability to work independently and achieve objectives with minimal supervision.

Benefits of Joining McCarthy Tétrault:

  • Comprehensive benefits from day one, including insurance premiums covered by the Firm and reimbursements for wellness and technology.
  • Competitive salary, paid overtime, and generous time off, including a day for volunteering and a birthday day off.
  • Commitment to professional development and growth opportunities for all employees, supported by a culture that encourages open feedback.
  • Strong community engagement and a dedication to equity, diversity, and inclusion.
  • A collaborative culture that connects legal and business teams through shared objectives.

We appreciate the interest of all applicants in McCarthy Tétrault; however, only selected candidates will be contacted. We are unable to respond to individual inquiries regarding application status. McCarthy Tétrault is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible environment. Please inform us if you require accommodation during the recruitment process.