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Business Operations Analyst
2 months ago
The Capital and Maintenance Program Analyst plays a crucial role in ensuring the smooth operation of Toronto Hydro's Capital and Maintenance initiatives, as well as managing associated operational costs within the Planning, Engineering & Modernization Division. Key responsibilities encompass: the development and upkeep of comprehensive schedules, data collection and analysis, identification of discrepancies and trends, and the generation of reports pertaining to the Capital and Maintenance Work Programs.
PRIMARY RESPONSIBILITIES:
Formulates and sustains construction and design timelines to support Program Management. Evaluates discrepancies and trends across various programs and portfolios. Compiles reports related to the status and outcomes of program delivery. Detects discrepancies and trends, conducting analyses to uncover root causes and propose viable solutions. Collects data, executes data analysis, and crafts reports while ensuring data integrity. Leads initiatives aimed at enhancing processes and tools/systems, as well as engaging in process mapping activities to support continuous improvement efforts. Collaborates with internal and external stakeholders to facilitate the successful coordination and execution of programs. Recognizes opportunities for workflow automation using available tools and systems. Identifies potential enhancements in analytics and decision support through visualization software. Develops and maintains reporting applications, forms, and tailored databases. Conducts regular analysis and monitoring of operational data for quality assurance purposes. Engages in corporate-wide initiatives to align with overall business strategy. Aids in the preparation of rate applications to regulatory bodies, including drafting narratives, assisting with responses to inquiries, and supporting witness preparation related to Capital/Maintenance Execution Work Programs. Undertakes additional responsibilities as assigned.QUALIFICATIONS:
Bachelor’s degree in Business Administration, Business Technology, Analytics, or a related discipline. Three to five years of experience in schedule development, data analysis, gap analysis, report generation, workflow automation, business process design, business intelligence, and performance management. Proficient in Microsoft Office applications, with advanced skills in MS Excel, MS Project, MS Access, and MS Word. Familiarity with Tableau and Alteryx is considered an asset. Over three years of experience in business process redesign, project analysis, identifying improvement areas, and developing new initiatives. Additional certifications such as Business Analyst Professional (CBAP), Six Sigma, or Data Science are advantageous. Understanding of project/program management principles and methodologies; Project Management Professional (PMP) designation is a plus. Exceptional verbal and written communication abilities. Strong analytical skills and capability in developing business solutions, with a proven ability to thrive in a dynamic environment. Proactive in identifying at-risk business areas based on data and KPI analysis. Skilled in developing statistical tracking methods to monitor performance against established quality standards. Competent in creating reliable feedback systems and tracking mechanisms. Experience in process mapping and documentation. Strong business acumen and strategic thinking skills.Toronto Hydro has implemented a Hybrid Work Arrangement, allowing for remote work up to three days per week, depending on business requirements. Employees are expected to be onsite for activities deemed more effective in person. Candidates should reside in Ontario and be within a reasonable commuting distance to the office.
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