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Hockey Specialist
1 month ago
The Hockey Specialist is a team member with a passion for and experience in competitive ice hockey. The goal is to create an exceptional shopping experience for beginner to high-level hockey customers through professional and courteous customer service while providing excellent equipment advice.
Responsibilities and Tasks
Customer Service
· Assess, diagnose and provide recommendations for maintenance and servicing of hockey equipment Smiles, makes eye contact with and greets customers.
· Guides customer to the location of requested items.
· Answers questions and provides friendly advice and services to customers.
· Suggests value-added and related products to customers to ensure they go home with what they need.
· Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
· Handles multiple customers in an effective and efficient manner.
· Deals with challenging situations in a professional manner.
· Learns about new products on a regular basis.
· Keeps up to date with in-store promotions, in-store deals and product locations.
· If applicable, work closely with local hockey teams and Jumpstart to service and grow the sport of hockey in the local community
Operations
· Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
· Stocks shelves and merchandise display areas using modules and planograms as guidelines.
· Hockey equipment repairs such as Skate Sharpening
· Walks their assigned sections to understand what needs to be accomplished on a daily basis.
· Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
· Reports stolen and damaged goods to Management.
· Operates computer and RF gun/EFD and enters all relevant coding in Canadian Tire systems.
· Engages in learning activities and listens to feedback to improve their own abilities.
· Complies with company, store and department policies.
· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
· Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.
· Completes other tasks, as required.
Requirements
· Product Knowledge Specialist
· Currently lives/participates, ambassador of hockey lifestyle
· Knowledge of hockey is essential. Player/Coach/Fan
· Basic math and typing skills.
· Ability to work under minimal supervision with computerized systems.
Experience in a customer service role and/or with Canadian Tire store is considered an asset.