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Hockey Specialist

1 month ago

Toronto, Ontario, Canada Canadian Tire - Lakeshore & Leslie (store #654) Full time

The Hockey Specialist is a team member with a passion for and experience in competitive ice hockey. The goal is to create an exceptional shopping experience for beginner to high-level hockey customers through professional and courteous customer service while providing excellent equipment advice.

Responsibilities and Tasks

Customer Service

· Assess, diagnose and provide recommendations for maintenance and servicing of hockey equipment Smiles, makes eye contact with and greets customers.

· Guides customer to the location of requested items.

· Answers questions and provides friendly advice and services to customers.

· Suggests value-added and related products to customers to ensure they go home with what they need.

· Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

· Handles multiple customers in an effective and efficient manner.

· Deals with challenging situations in a professional manner.

· Learns about new products on a regular basis.

· Keeps up to date with in-store promotions, in-store deals and product locations.

· If applicable, work closely with local hockey teams and Jumpstart to service and grow the sport of hockey in the local community

Operations

· Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).

· Stocks shelves and merchandise display areas using modules and planograms as guidelines.

· Hockey equipment repairs such as Skate Sharpening

· Walks their assigned sections to understand what needs to be accomplished on a daily basis.

· Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

· Reports stolen and damaged goods to Management.

· Operates computer and RF gun/EFD and enters all relevant coding in Canadian Tire systems.

· Engages in learning activities and listens to feedback to improve their own abilities.

· Complies with company, store and department policies.

· Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

· Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.

· Completes other tasks, as required.

Requirements

· Product Knowledge Specialist

· Currently lives/participates, ambassador of hockey lifestyle

· Knowledge of hockey is essential. Player/Coach/Fan

· Basic math and typing skills.

· Ability to work under minimal supervision with computerized systems.

Experience in a customer service role and/or with Canadian Tire store is considered an asset.