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Client Relations Specialist
2 months ago
Company Overview
Avery Dennison Corporation (NYSE: AVY) is a leading global provider of materials science and digital identification solutions. We specialize in delivering a diverse array of branding and information solutions aimed at enhancing labor and supply chain efficiency, minimizing waste, promoting sustainability, and fostering transparency. Our offerings include labeling and functional materials, radio frequency identification (RFID) inlays and tags, and software applications that bridge the physical and digital realms. We cater to a wide range of industries, including home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive, employing approximately 35,000 individuals across more than 50 countries.
Role Overview
As a Customer Service and Sales Quotations Specialist, your responsibilities will include:
- Assisting clients with custom apparel and team sports jersey quotations, employing a consultative approach to navigate a variety of options professionally.
- Responding to inquiries via email, online chat, and phone regarding order quotations.
- Providing updates on customer orders and addressing follow-up requests.
- Resolving customer issues promptly and professionally.
- Processing payments and entering orders into our accounting and internal systems.
- Ensuring that automated and semi-automated web orders are accurately reflected in our accounting and production systems.
- Reporting on all quotations, sales, and production activities.
Online Merchandising Support:
- Updating data for our custom garment websites to ensure accurate pricing, product details, and descriptions.
- Sourcing new product offerings to feature on our online platforms through supplier product data and images.
- Adding proprietary new custom garment products to our online channels.
- Providing insights into customer feedback and behavior, collaborating with management on merchandising and marketing enhancements for our web properties.
Sales Responsibilities:
- Conducting inside sales by following up on inbound leads and requests with a positive and helpful demeanor.
- Reaching out to potential audiences to offer quotations, including recreational sports leagues, teams, and schools for their annual sourcing of sports uniforms and custom apparel.
Qualifications:
- A post-secondary diploma in Business, eCommerce, or Sports Management.
- Excellent written and verbal communication skills.
- A professional demeanor with a customer-focused communication style.
- Previous experience as a Customer Service Representative or Inside Sales Representative, managing phone, email, and online communications.
- Strong organizational skills and attention to detail.
- Intermediate proficiency in Microsoft Excel.
- High computer literacy with standard office tools (Microsoft Office / 365, Google Workspace, etc.).
- Experience with Shopify and familiarity with CRM software such as Zendesk, Oracle Sales Cloud, or Salesforce.
- Active participation in organized recreational sports teams (hockey, baseball, soccer, etc.) is highly desirable to understand the needs of the target market for this role.
Compensation:
Competitive base salary and bonus structure, along with a comprehensive company benefits plan.
Additional Information:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. All information will be kept confidential according to EEO guidelines.
