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Hockey Specialist

3 months ago


Toronto, Canada Canadian Tire - Lakeshore & Leslie (store #654) Full time

The Hockey Specialist is a team member with a passion for and experience in competitive ice hockey. The goal is to create an exceptional shopping experience for beginner to high-level hockey customers through professional and courteous customer service while providing excellent equipment advice.

Responsibilities and Tasks

Customer Service

 

·        Assess, diagnose and provide recommendations for maintenance and servicing of hockey equipment Smiles, makes eye contact with and greets customers.  

·         Guides customer to the location of requested items.

·         Answers questions and provides friendly advice and services to customers.

·         Suggests value-added and related products to customers to ensure they go home with what they need.  

·         Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.

·         Handles multiple customers in an effective and efficient manner.

·         Deals with challenging situations in a professional manner.

·         Learns about new products on a regular basis.

·         Keeps up to date with in-store promotions, in-store deals and product locations. 

·         If applicable, work closely with local hockey teams and Jumpstart to service and grow the sport of hockey in the local community

Operations

 

·         Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).

·         Stocks shelves and merchandise display areas using modules and planograms as guidelines.

·         Hockey equipment repairs such as Skate Sharpening

·         Walks their assigned sections to understand what needs to be accomplished on a daily basis.

·         Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).

·         Reports stolen and damaged goods to Management.

·         Operates computer and RF gun/EFD and enters all relevant coding in Canadian Tire systems.

·         Engages in learning activities and listens to feedback to improve their own abilities.

·         Complies with company, store and department policies.

·         Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

·         Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others.

·         Completes other tasks, as required.

Requirements

·         Product Knowledge Specialist

·         Currently lives/participates, ambassador of  hockey lifestyle

·         Knowledge of hockey is essential. Player/Coach/Fan

·         Basic math and typing skills.

·         Ability to work under minimal supervision with computerized systems.

Experience in a customer service role and/or with Canadian Tire store is considered an asset.