Ecommerce Operations Specialist

2 months ago

Toronto, Ontario, Canada Avery Dennison Smartrac Full time

About Avery Dennison Smartrac

Avery Dennison Smartrac is a global leader in digital identification solutions, providing innovative products and services that optimize labor and supply chain efficiency, reduce waste, and advance sustainability. Our company serves a wide range of industries, including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive.

Job Description

We are seeking an Ecommerce Operations Specialist to join our growing Ecommerce team. The successful candidate will be responsible for handling all customer service inquiries and supporting merchandising activities across our e-commerce stores. You will be responsible for various aspects of e-commerce operations, including website management, product merchandising, customer service, and marketing initiatives.

Key Responsibilities:

  • Stay up-to-date on the latest sports news, specifically hockey, to manage and update categories and product detail pages.
  • Provide prompt and helpful assistance to customers through various communication channels, including contact forms and email.
  • Maintain and update the website, ensuring accurate product listings, pricing, and availability. Add orders to the production software (SAP) as required.
  • Resolve customer issues, product issues, returns, refunds, and make recommendations on how to effectively handle these issues.
  • Manage and report on customer feedback from all customers.
  • Collaborate cross-functionally with production and marketing to communicate orders and develop engaging content for blog posts, social media posts, and product pages.
  • Work with production to ensure orders are being produced on time and within service level agreements.
  • Review, manage, and update all product description pages on the site.
  • Run promotional activities and sales events across all web properties.
  • Write and update content for all FAQ, blog, product, and collection pages.
  • Generate and analyze regular reports to identify trends, opportunities, and areas for improvement.
  • Manage marketplace listings and orders. Add orders on SAP as required.
  • Prepare reports on analytics and customer data.
  • Support the ecommerce and marketing team in optimizing and shortening the customer journey towards purchase.
  • Inventory management to ensure adequate stock levels and timely replenishment of products.
  • Assist with site QA, A/B testing data collection, and planning of landing pages.
  • Support occasional special projects that involve cross-functional teams.

Requirements:

  • Bachelor's degree in marketing, business administration, or equivalent.
  • 2+ years of experience in ecommerce operations, preferably in the retail or sports industry.
  • Creative thinker with a passion for sports, particularly hockey.
  • Strong understanding of ecommerce platforms, such as Shopify, Magento, or WooCommerce.
  • Proficiency in ERP and CRM systems is a plus.
  • Excellent communication skills, with the ability to interact effectively with customers and cross-functional teams.
  • Analytical mindset with a focus on data-driven decision-making.
  • Ability to multitask, prioritize workload, and thrive in a fast-paced environment.
  • Proficiency in SAP and PPG is a plus.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

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